KeyBankReviews of key.com

I am homeless and live in my van and out if money so I applied for a $3,000 loan through lending tree & they sent a couple verification deposits to my KeyBank account, which I was supposed to repay to get my loan and KeyBanks fraud department froze my account, so now I have to wait a week with no food or money until they lift my account restrictions

The key bank is a very bad bank to bank wit they let someone call in wit all my information in closed out my account without my permission they also took my money lien sayin they was mailin a check I never recieved kept giving my the run away for a whole month n I still haven’t got my money don’t bank wit em n they also place fraud on my account after someone cllin in to close it

This review is based on their fraud department. In Feb 2024 I supposedly ordered from BrowseBrooklyn the following: 85” tv Tri cycle iPhone 13 Massager All of that total of 54.00 A track number key says was delivered in February 1. Since when can you buy an iPhone for 54$ 2.since when do you buy an 85”tv for 54$ Since when does an 85” tv get shipped in the same box with a tricycle and an iPhone ? Common sense says you can not buy an 85”tv or an iphine13 for 54$ but key bank obviously has no common sense when it comes to the cost or price of merchandise which is very scary thinking this is a bank with our money . Next, How do you put a tricycle and an 85”tv in the same box with an iPhone ?? Key bank doesn’t understand these types of items are never shipped together in the same box because the tricycle will damage the TV That means there had to be more than one track number to get these big items in the mail there should be at least two but more likely three boxes which means 3 track numbers. The track number provided has no information available when you search it which means it’s a fraudulent track number Key bank is dumb enough to let this company keep my money for 6 months and sides w the fraudulent company . Key did not research the track number nor use common sense when understanding large items like an 85” tv would never ship w a tricycle and iPhone nor would an iPhone 13 or 85” tv ever cost only 54 combined. It doesn’t get any more ignorant! & It’s time to change banks!

Everything is hard here. Need to make a deposit? go into an office and sit down for 5 minutes. Need to close an account, good luck finding the person who actually knows how to do it, and even then you will have to make about 5 attempts at closing it. By far the worst bank I have ever dealt with, and as someone who has owned multiple businesses, I've experienced a lot of them.

Khmari Jones Local Guide·19 reviews·1 photo Review for KeyBank: A Horrible Experience If I could give KeyBank zero stars, I would. This review is not only for the branch I dealt with but for KeyBank as a whole, including their customer service, protocols, and policies. KeyBank left me homeless despite having enough money to cover my expenses. A fraud investigation was initiated on my account, but my money was cleared, and nobody ever informed me what the investigation was about. They issued me a cashier's check with the remaining thousands of dollars I needed for moving. Right when I arrived at my new location, KeyBank stopped my account, rendering me unable to access my funds. I had to borrow money from others, leading to unnecessary expenses that I now have to pay back. This situation has ruined my life. I couldn't attend school, pay my car insurance, or cover my housing fees. KeyBank's incompetence and lack of accommodation have caused irreparable damage to my life. Everyone I dealt with at KeyBank, from the branch to customer service, was unhelpful and unsympathetic. Their protocols and policies are flawed, and their customer service is abysmal. Avoid KeyBank at all costs. I will still be contacting the Attorney General's office in hopes that no one will have to go through what I had to. I have a child, a husband, and pets, and I nearly had to sleep in my car with them. This review will not be the end. I'm going to try to make sure no one is ever treated like this again by this bank. Even after the investigation was done and they gave me back my money in the form of a cashier's check they still never apologized for all they did to me. Run for the hills you all. I can't keep explaining my situation in more details as it is all too unbearable to keep remembering. Just trust me run for the hills when it comes to this bank. Go to a bank that is known like Chase, Bank of America, TD bank, or Wells Fargo. Go to banks that are known. Don't take chances with this bank like I did. I never heard of Key Bank except when I signed up with unemployment and I don't know what possessed me to bank here. You live and you learn.

The bank teller or banker doesn't matter they don't know and do nothing...3 months ago I just deposited 300 $ in cash and only problems started ....fraud , close account, fraud ?, investigation , search , mail,no money, see money , check , bla bla word salad ....bla bla more ....they asked me 300 times to bring all the documents again and again .........I just want my money back in cash like I deposited !!!!!!@after 3 months still I didn't receive nothing...Well ....KeyBank ....give "my money " back ASAP ....PLS & TY 😊

Key Bank in Utah. If you need a bank teller forget it. I've seen people doing two or 3 jobs at the same time cuz of no teller not very helpful or friendly. I came in because someone was trying to scam my account. Same company 3 different times. I told them, "Hey let's open another account new one.." Nope branch manager said that would not help so getting a new card and not fixing the issue I guess all just have them hit my account again... collection of new cards... I was with the same bank 20 yrs no issues... I don't even see the lady anymore who helped me open this account. Big red flag!!

Terrible and scary institution. Twice in 3 years Key Bank blocked me out of my accounts claiming I was deceased and it takes weeks to get the problem corrected. I am not deceased. SSA has never flagged me or sent out notices that I am deceased. Key Bank cannot explain why this happens and cannot rule out fraud. They simply say they "do not know." Branch manager has a narrow window of being in the office and has not been diligent on getting the problem resolved. He has also lied and stated they received a death certificate from SSA and it is out of their hands. They do not have a death certificate.