KeyBankReviews of key.com

We previously had an account with KeyBank but decided to leave due to their extensive fees. However, when we were offered a substantial opening bonus, we decided to give them another chance. Unfortunately, our experience was disappointing once again. When there was a question about one of our transactions, our account was placed on hold. Despite our efforts to get clarification, we were repeatedly redirected between departments, each unable to provide answers. In the end, our account, including a CD we had, was closed without resolution by them. We were very frustrated by the lack of support and communication. Based on our experience, we would not recommend KeyBank.

I WAS a key bank customer for over 20 years and most of the time things were ok. After I became disabled (work related) the entire way they treated me became real bad, fast! I had an account that would gain interest and make a nice profit over 5 years. However the company would give me a hard time getting info about my account online about 60% of the time. I warned them I was going to withdraw ALL my $$ if they kept it up. I waited until my account made well over the mature amount and asked for all my funds to be sent to the Niagara Falls Blvd. branch. I asked this because the person that set up my account said a lot of money was going to be taken from my account. I went to the bank, got all my money and look him right in the face and said "you said you wanted to see my face when I got the check, so here I am". For some strange reason he couldn't even look at me? The teller (she) was very mad I was taking all my money out, but I smiled, took the checked and will NEVER do business with or recommend KEY Bank to anyone!!

I'm going to try to say it loud enough for the people in the back to hear... READ THE REVIEWS AND DON'T BANK HERE. I started a checking account and a "credit builder" account with keybank at a time when I really thought I would be okay to do so. The "line of credit" for the credit builder was $500. It wasn't money I ever received to do use or anything. It was simply a way to make a low monthly payment and build my credit up. Welp! Life being life, I hit a pretty big low at the beginning of 2024 and wasn't able to make that low monthly payment. Not only does keybank not have a way to help you if you're struggling, they HOUND you, every single day, if you're even a few days past due. They don't have a way to suspend your payments, ON AN ACCOUNT YOU NEVER EVEN GOT MONEY FROM, or allow you a grace period to get caught up. This account was supposed to be helpful and instead has been an absolute nightmare. They tack on fees to your account too so instead of just owing for the simple "credit builder" You're now paying out the $%^ for something you were hoping would improve your situation... never even spent a dime of the line of credit. Why in God's name is it like having a kidney removed to pay this thing back?! Makes no sense... I learned my lesson... won't be back once this thing is done.

Don't waste your time opening a KeyBank account. Customer service is terrible. Online banking is terrible. I WILL BE CLOSING THIS ACCOUNT!!

I spent nearly 60 minutes on the phone waiting to speak to a customer service rep. Because Key Bank’s technology is so AWFUL I couldn’t add a user to my account. Moving my money elsewhere. Key Bank = Garbage technology!!!

There was a $300 promotion if a direct deposit is completed. I have waited for 6 months to get the promotion and spoke to the rep in the local branch. They said that they would call me and let me know but it's been 7 months, NO RESPONSE ***.

Yeah, no. Never again. Where to begin... I had a checking account with them (no savings), I checked the balance and $5/mo (plus some other kind of small fee). Hadn't checked my balance for a while. I called them, they told me to come in person. I wait (my branch is severely understaffed with knowledgeable people). So I wait in line, then they said I have to make an appointment to talk to anyone that knows anything about it. I scheduled an appt. I went, guy not there, apparently no one else can help me.? Same thing, this time there were 3 people waiting for him at MY appt time. Finally, get to someone who knows something. He told me since I don't have a Savings Acct then they charge monthly fees. So, I get a savings account. Fees did NOT stop. So... same thing all over. I was in person and he said that I hadn't connected Savings/Checking. So, I asked him to do it, but apparetnly I had to call coroporate. Soooo about 6 months of fees. And they would NOT credit them back to me. After spending hours waiting for corporate, I AGAIN had to go to the branch in-person to show ID. Funnier now. My savings got auto-closed for lack of usage (maintenance fees), so, more monthly fees. No email, no mail, no call, no text. Fees still going on. They were sooo clueless at the branch that we ended up having to close all accounts and re-open new ones (I had to due to a direct deposit). They said the acct# would be the same as before. It wasn't. Now, I've missed to direct deposits. Every time I go in, they hate having to work. They don't give you eye contact because they don't want to be troubled. That is just ONE of my issues with them. (quick one, you can pay your credit card in the app, or online, or phone, so I have to go in each time.

Worst bank to ever do business with never, again. I made a payment online and then got an email notice from key saying this transaction needed to be completed. I went on a second time ended up making another payment. Then I realized both payments went through but still got another message from key stating that my transaction wasn't complete. I called Key Bank, spoke to a woman and all I got was I'M SORRY. I was told I have to wait till both transactions clear before they can do anything, so in the meantime, I have to bounce my payments before they will help. What banking system doesn't have a CANCEL TRANSACTION BUTTON. All other on-line facilities OFFER that feature and don't screw you over like Key just did to me!