KeyBankReviews of key.com

This is the second week my simple Hassle Free account has been in the negative due to Key Banks negligence with their quote end quote. Deposit issues on 03/03/2025. I am low income and had my taxes come back split the refund between check/savings and made a withdrawal of $330.00 I have the receipt from the day. I had $270.00 left afterward. I made two more deposits that day into said account.. Overnight I am $200.00- ! The next day fixed. Two days later overnight $245.00-! I call the AVR and They claim issues with deposits being deducted... They freeze my account I can't make payments, get the run around at 3 branches excuses etc. They credit my withdrawal trying to fix the deposit issues then debit my account $330.00- again? Putting me $269.00 and treat me like I did something wrong. My deposits from 3/3/2025 are still missing causing the overdraft and 5 call center executives later no resolution?? I have been hacked or someone within their bank did this I have a date stamped receipt from Friday in the branch $65.00 in my account Saturday morning 03/7 -$269.99 I spent nothing! They are giving me the run around and have taken my money. They are horrible. No consistent explanation of the error and it's effecting my credit. A bunch of poorly spoken,poorly trained employees who really don't care about the clients whatsoever.

KeyBank is terrible at customer service and taking advantage of its customers. They waited over two years to inform me that I was behind on escrow, all due to their assessments. When I inquired to see if we had possibly caught up to avoid paying an extra $600 per month, they failed to follow up until I messaged them seven months later, only to discover that not only were we caught up but we had overpaid. I also had an appraisal done by US Bank and a verified appraiser, sent it in to try to get my $376 PMI dropped. They said the appraisal had to be done internally by them, and I had to pay $190 for someone to take pictures of my property and tell me that my $1,100 appraisal from US Bank, valuing my property at $614,000, was wrong and that my property was only valued at $525,000. It seems like a lowball internal appraisal to keep taking my money, as if it's not hard enough to make ends meet in this economy. Anyway, stay away from KeyBank and consider doing your mortgage through anyone else

Here is the review I will post everywhere I can. Gone are the days of customer service. And by that, I do not mean to disparage the people that answer the phone. I'm talking about people that make decisions at your company. People are really starting to make difficult changes to combat corporate greed... so I hope at some point, you all feel the pain of customers leaving you. I've been with Key Bank for a while. Each year, perks are removed or reduced. I'm old school... all I want is a paper copy of my statement. Now, they want $3 per month for a paper copy. It sounds ridiculous, but I am changing banks over this. It's just the last straw. They already changed me to a non-interest bearing account. I guess the 16 cents per year I was making in interest was too much for them to handle. Meanwhile they use my money sitting in the bank to their advantage. Also, ask yourself, when you pay your credit card bill online... a credit card that is from the same bank as your checking account... the money is immediately removed from your checking account, yet it takes nearly 4 days to post on your credit card. Insane.

Just moved here. Went in to open new accounts (checking & money market) plus safe deposit box. Waited 15 minutes. Bank employee came and told us someone would be with us shortly. 10 minutes later - still waiting. Decided to leave. Bank employee told us it would be another 5 minutes. I guess they didn't want our money.

This is the worst bank on this side of the Mississippi. Horrible customer service 3 holds on 1 check. Accuse customers of being criminals. Stay away from keybank

I was buying gift cards to be able to do some online casino play because the Key Bank debit card I had wouldn't work on BetRiver online. Now I get a call from Mr. Antonio Crayton of heir fraud department. I told him that I made all those purchases and there was no fraud involved whatsoever. Not being happy he decided to send this for review within Key Bank, but my debit cards are frozen and I can only for transactions at the branch office. Unacceptable. I thought PNC was bad, but I'm going ack to them. At least they treat me with respect. Remember his name...Antonio Crayton.

I find it VERY unusual that customers cannot make ACH payments from their Key Bank checking accounts to other people or accounts, as I have at other banks. I also find it VERY frustrating that this information is unavailable on Key Bank's website. The only way to get assistance is to go to a branch or call an 800 number. The people who answer on the 800 number are no help, having to go to the branch defeats my ability to do my banking online, when I have time to do so.

Keybank’s fraud controls block are inconsistent and a little ridiculous. I travel multiple times a year to a single city in Germany and Keybank regularly allows some transactions and then freezes my card due to its fraud controls. Each time it takes a half hour of my time to unfreeze the card. The controls are tripped even for small transactions.