KeratinbeautyReviews of keratinbeauty.com

Response from KeratinbeautySep 17, 2026

Dear Hatam Safi, We sincerely apologize for the delay and for any disappointment this situation may have caused you. We would also like to clarify that we have never escalated anything to PayPal on our end — we only received the chargeback dispute that was filed by you. Please know that we are fully committed to resolving any matter directly with our customers whenever possible. As promised, the replacement package with the extra product as compensation has already been shipped and is on its way to you. You can track it using the DHL Express tracking number: 358071706260. Please don't hesitate to reach out if you have any questions in the meantime — we truly appreciate your patience and the opportunity to make things right. Warm regards, Keratinbeauty

Response from KeratinbeautySep 17, 2026

Grazie mille per il vostro feedback! Siamo davvero felici di sapere che i nostri prodotti hanno soddisfatto le vostre aspettative. Il vostro sostegno ci motiva a continuare a offrire sempre la massima qualità. Grazie ancora per aver condiviso la vostra esperienza con noi! Cordiali saluti, Keratinbeauty

Response from KeratinbeautySep 17, 2026

Thank you for sharing your feedback, and we're sorry to hear that the delivery time didn't meet your expectations. We want to assure you that we are fully committed to our shipping policy and delivery times as stated in our store. While occasional delays may happen, the vast majority of our orders are shipped on time, and we take feedback like yours seriously as we continue working to ensure a consistent experience for all our customers. We're glad the product did reach you, and we hope its quality made up for the wait. If you have any further questions or concerns, please feel free to reach out to us directly. Thank you for your patience and understanding. Warm regards, Keratinbeauty

Response from KeratinbeautyAug 17, 2026

Bonjour Hela Taghouti, Nous vous remercions d'avoir pris le temps de partager votre expérience, et nous sommes sincèrement désolés pour la gêne occasionnée. Nous n'avions malheureusement pas été informés que vous rencontriez des difficultés liées aux frais de douane sur votre colis, ce qui explique le retard dans notre prise en charge de votre dossier. Après vérification, nous confirmons qu'un colis de remplacement vous a été envoyé, avec les frais de douane prépayés cette fois-ci, afin d'éviter tout nouveau blocage à la livraison. Il devrait vous parvenir prochainement. N'hésitez pas à nous contacter directement si vous avez la moindre question ou si le colis n'arrivait pas dans les délais prévus, nous restons à votre entière disposition. Encore toutes nos excuses pour ce désagrément, et merci pour votre patience. Cordialement, Keratinbeauty

Response from KeratinbeautyAug 18, 2026

Dzień dobry, Bardzo dziękujemy za miłą opinię! Cieszymy się, że dostawa przebiegła szybko i sprawnie – to dla nas priorytet i zawsze staramy się dotrzymywać tego standardu. Doceniamy, że poświęcili Państwo czas na podzielenie się swoją opinią. Liczymy na kolejną równie udaną współpracę! Pozdrawiamy serdecznie, Keratinbeauty

Response from KeratinbeautyAug 18, 2026

Thank you so much for your incredible loyalty over the past 15 years — that truly means the world to us! It's customers like you who inspire us to keep doing what we do, and we're so glad the product continues to earn your love after all this time. We're grateful to have you with us, and we look forward to many more years together! Warm regards, Keratinbeauty

Response from KeratinbeautyAug 18, 2026

Grazie mille per questo bellissimo feedback! Siamo davvero felici di sapere che avete notato i nostri miglioramenti: lavoriamo costantemente per essere sempre più efficienti e offrirvi un servizio migliore ogni giorno. Il vostro supporto è per noi una grande motivazione a continuare su questa strada. Grazie ancora per la fiducia! Cordiali saluti, Keratinbeauty