Sara
Received my product but two weeks…
Received my product but two weeks late.. The problem with this site is that they ship the products 12/15 days after the order is placed, so you won't receive your order for two/three weeks and that’s too long
Response from KeratinbeautySep 17, 2026
Thank you for sharing your feedback, and we're sorry to hear that the delivery time didn't meet your expectations. We want to assure you that we are fully committed to our shipping policy and delivery times as stated in our store. While occasional delays may happen, the vast majority of our orders are shipped on time, and we take feedback like yours seriously as we continue working to ensure a consistent experience for all our customers. We're glad the product did reach you, and we hope its quality made up for the wait. If you have any further questions or concerns, please feel free to reach out to us directly. Thank you for your patience and understanding. Warm regards, Keratinbeauty