KeraniqueReviews of keranique.com

Response from KeraniqueJun 4, 2025

Hi Linda, We’re very sorry to hear about your experience and completely understand your frustration. We take concerns like yours seriously and want to assure you that it’s never our intention for a customer to feel misled or unsupported. While we do our best to process returns promptly, we rely on receiving the package in our returns facility in order to issue a refund. If a return is not received or if tracking information is not available, it can delay or prevent us from completing the process. We’d really appreciate the opportunity to take another look into your account. If you have any tracking details or additional information, please contact our Customer Support Team at (888) 237-4131 or [email protected]. Thank you for giving Keranique a try. We're here to help make things right. Sincerely, The Keranique Team 💜

Response from KeraniqueJun 4, 2025

Hi Kathy, Thank you for your feedback. We’re sorry to hear the products didn’t meet your expectations and for any frustration you experienced with the return process. Upon review, we’re glad to confirm that we received your returned items in March and processed your refund in accordance with our 120-Day Money-Back Guarantee. While return shipping is not covered under the policy, we appreciate you following the return instructions and giving Keranique a try. If you have any further questions or concerns, please don’t hesitate to reach out to our Customer Support Team at (888) 237-4131 or [email protected]. Wishing you all the best, The Keranique Team 💜

Response from KeraniqueJun 4, 2025

Hi Amy, Thank you for sharing your feedback. We’re sorry the initial shipment didn’t reach you and understand how frustrating that must have been. We’re glad we could assist with your refund. We appreciate you trying Keranique and understand you’ve since ordered through Amazon. If you have any questions or need support in the future, please don’t hesitate to reach out to us directly. Wishing you all the best on your hair care journey. Sincerely, The Keranique Team 💜

Response from KeraniqueJun 4, 2025

Hi Laurie, Thank you for sharing your feedback. We’re sorry for the frustration this situation has caused. As our Customer Support team mentioned, sometimes pre-authorized or pending charges can appear on your statement as separate amounts but typically fall off within a few business days and do not result in multiple billings. We appreciate your patience as these transactions clear. If you have any further questions or concerns, please don’t hesitate to reach out to us directly—we’re here to help. Thank you for giving Keranique a try. Sincerely, The Keranique Team 💜

Response from KeraniqueJun 4, 2025

Hi Johanna, Thank you for your feedback. We understand how concerning unexpected charges can be, and we want to clarify your account status. Following your cancellation request, all future shipments were cancelled and a refund was issued in January 2025 to address your concerns. If you believe there are still unresolved issues, please don’t hesitate to contact our Customer Support team directly at (888) 237-4131 or [email protected]. We’re here Monday through Friday, 9 AM to 9 PM EST, and would be happy to assist further. We appreciate your feedback and thank you for giving Keranique a try. Sincerely, The Keranique Team 💜

Response from KeraniqueJun 4, 2025

Hi Mirek, Thank you for sharing your feedback. We're very sorry to hear about your experience and how it made you feel. We understand that unexpected charges can be frustrating, and we want to reassure you and others reading that transparency is incredibly important to us. Our subscription terms, including recurring shipments and installment payments, are clearly stated during the order process and must be agreed to before the order is completed. That said, we know it’s possible to miss some of those details, especially when ordering online. We always aim to provide helpful communication at every step, including order confirmations and reminders. We appreciate your feedback and will continue working to make our terms even clearer to ensure every customer feels confident in their purchase. Sincerely, The Keranique Team 💜

Response from KeraniqueJun 4, 2025

Dear Cookie, We’re truly sorry to hear about your experience. It sounds like the Hair Regrowth Treatment with 2% Minoxidil may not have been the right fit for your scalp, and we completely understand how frustrating that must have been. We’re glad to hear that HSN was able to assist you promptly and provide a resolution. While side effects are uncommon, we always recommend discontinuing use if any irritation occurs—and we appreciate you sharing your experience so others can make informed decisions. If you ever decide to give Keranique another try, we’d be happy to help you find a product that may better suit your needs. Please don’t hesitate to reach out to our Customer Support team. Wishing you all the best, The Keranique Team 💜