KeraniqueReviews of keranique.com

The product is good, BUT I will NEVER order directly from the company again. I usually get it from a cosmetic store but they were out so I figured I would just order from the company - thinking the shipping times would be relatively the same. How wrong I was. The shipping took 10 days and when I did get it, the order had all kinds a stuff in the box except the regrowth spray. I called and they apologized and said they would send it out. I also went to the cosmetic stores website and it said shipping in 3 days. I have since received my product from the cosmetic store, and 20 days later, the shipment from keranique is supposed to arrive tomorrow. Bad business all the way around.

Be really careful with the ads you see for keranique. They are not easy to deal with when you cancel and will try to upsell. Very disappointing. If you buy, try to buy at a store so you don't have to deal with the Keranique company.

SCAM!!!! Even if cancelled they will keep billing and not send any product. Customer service rep kept yelling at me. Not acceptable

I felt the urge to write my experience with customer service representative by the name of FATIMA a Filipino CSR from Keranique, she was totally rude and disrespectful and she even addresses me in her language/ Filipino words “EWAN KO SA’YO!” Too rude and disrespectful as a say, FATIMA you’re one of the faces/ voice of Keranique and the way you talked, lady you need more training!

I ordered from keranique on the 31st of July 2022 at 9:12 am and cancelled at 9:16 am same day just after 4-5 minutes. I even recieved an email from the confirming the cancellation And they sent me a cancellation number too (ORDER CANCELLATION CONFIRMATION #37617986) on august 1 2022 at 1:28 pm I receive an email from them saying my order is on its way. They are incredibly deceptive in what they tell u and just keep trying to sell you random products when u are trying to cancel an order, going back in circles. I called their customer service right away and they said it’s on its way because they had already shipped it before cancellation ( how on earth did they mail it in just 4-5 minutes is beyond me). I told them I don’t want to keep it, they said I have to pay for the return mail to which I said I cancelled within 5 minutes and I don’t have to bear the return expense. The agent online told me if I don’t open the packages & send them back with the return number written on it it will be fine and I’ll get my money back. They sent me another mail on the 3rd Aug 2022 with a return number (Thank you for contacting our Customer Service department regarding your return. This email confirms that we have processed Return Number ‌5739532 for your ‌Keranique Introductory System return.) I sent the packages back through USPS and yesterday 2 out of the three packages came back to my address. This is so ridiculous. I have to send them back again tomorrow it’s a such a hassle. Also they will sign you up for a monthly continuity program without your consent and u have to call them again to cancel, which I already have done (This email confirms we processed your request to cancel your Keranique continuity program. You will not receive any additional shipments of Keranique Introductory System as of 08/04/2022). The website won’t let u complete your order before checking out multiple products, if it’s such good products why are they so desperate to sell it. I am so upset

I’m being charged 58.00 for products I have not received. Worst customer service. Worst product ever. I want my money refunded.

Horrible experience w the company not delivering there product but taking money out of my account each month! Rip off Artist!! Hope I get my MONEY REFUNDED IN FULL!! Yeah! Here’s hoping after multiple phone calls asking for refunds!!

Well to start with the product made my hair fall out. The part in my hair seem to be getting wider and wider. I called to see how I would go about returning their product and they actually wanted me to pay for shipping to return it when I told them it was making my hair fall out. I just couldn't believe it. So I ask the customer service girl if I needed to get a lawyer once I said that her whole tune changed! She told me to keep the product and she would instantly refund my money; it would be in my account the next day and you know what it was so I guess they must be very afraid of lawyers...lol. after my experience I was reading on the internet and the one chemical that's used in that product a lot of people adverse reactions to. I guess I should have read that first and I would have never ordered it. Keranique already knows that I am not happy at all with their product I did report them to the BBB. If you get this product just be very cautious and pay close attention to your hair!!!