Keranique Reviews | Read Customer Reviews of keranique.com

Keranique Reviews | Read Customer Reviews of keranique.com

Keranique reviews

310 approved reviews, newest moderated first

Judy R.
Jul 1, 2025
The product is pretty good
The product is pretty good. I like the scent. The subscription is hard to find. I received a notice that it was time for another shipment. Considering I just received my first order I asked them to skip. Well it is on its way. I wanted to add to my order and it says to put in invoice number. I don't have it. Maybe the bugs will work out. 🤔
Response from KeraniqueJul 3, 2025
Hi Judy, Thank you so much for your honest feedback—we're glad to hear you're enjoying the product and the scent! 💜 We’re sorry to hear about the difficulty managing your subscription and placing an additional order. Your experience is important to us, and we understand how frustrating it can be when things aren’t as seamless as they should be. We’re actively working to improve the process and truly appreciate your patience as we work out the bugs. If you still need help skipping a shipment or locating your invoice number, our team is here to help. Please feel free to reach out to our Product Specialists at (888) 237-4131, Monday through Friday from 9 AM to 9 PM EST, or email us at [email protected]. Warm regards, Team Keranique
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Honest O.
Jun 28, 2025
Sale Vampires…
They charge $40 for an introductory offer and then up the cost the next month to double the intro price and if you try to cancel they say you have a remaining balance. I canceled and was charged 3 more times after my initial intro charge. They sent another box that I specified not to send and issue a recall on the shipment (it by no surprise went out the day of my call) they said they could not but I could ship it back however I would still have a balance. The representative then went to the point of almost offering a kidney. I eventually started counting the times I said no thank you, please cancel and stop charging me. I was at 7 by the time I was finally able to hang up. Next month I got charged again. This company and products are a charge your card as we please with our .10% of product I can buy w the real TM name at the store. Crooks.
Response from KeraniqueJun 30, 2025
We are truly sorry to hear about the experience you’ve had with us, and we completely understand your frustration. We take feedback like yours seriously and want to make things right. It’s never our intention to make our customers feel trapped or dissatisfied, and we sincerely apologize if that was the case. We would love the opportunity to address your concerns directly and resolve this matter to your satisfaction. Please reach out to our customer support team at [email protected] or speak with one of our Product Specialists at (888) 237-4131 Monday through Friday from 9am-9pm EST. We are committed to providing the best customer experience possible and would appreciate the chance to turn this around for you. Best regards, The Keranique Customer Support Team
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Sara P.
Jun 22, 2025
Keranique makes my hair feel and look…
Keranique makes my hair feel and look so good! Im sticking with these products after trying so many!
Response from KeraniqueJun 23, 2025
Thank you so much for your kind words! We're thrilled to hear that Keranique is making your hair look and feel great. It means the world to us that you've chosen to stick with us after trying so many other products. We're honored to be part of your hair journey and are always here if you need anything along the way! 💜
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Sandra W.
Jun 20, 2025
After washing my hair and dry it few…
After washing my hair and dry it few stands of hair come out. Plus my hair feels dry.
Response from KeraniqueJun 23, 2025
Thank you for your feedback. We're sorry to hear you're experiencing some dryness and shedding. A small amount of hair loss during washing and drying can be normal, but we understand your concerns. Our products are designed to support healthier, stronger hair over time, and we’d love to help you find the best regimen for your hair type and needs. Please don’t hesitate to reach out to our Customer Support team—we’re here to help! 💜
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Jill V.
Jun 17, 2025
I haven’t been able to use the product
I haven’t been able to use the product. I unlocked it and primed it and primed it and primed it and I can’t get any out so it’s completely useless to me, but that’s my fault. I guess I don’t know but I couldn’t be bothered. Sending it back for a refund, but I’m very dissatisfied
Response from KeraniqueJun 17, 2025
Hi Jill, We're so sorry to hear about your experience and understand how frustrating that must have been. While we wish it had worked perfectly for you, we truly appreciate you giving it a try. We’ve gone ahead and sent you a replacement in hopes that it performs as expected—no additional effort needed on your part. If you need any help using it or have questions,Your Product Specialists are always here to support you. Please don't hesitate to reach out to us Monday through Friday from 9am-9pm EST at (888)237-4131. Thank you again for your feedback—it helps us improve.
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debra C.
Jun 16, 2025
Excellent product
I’ve been using this product for years!
Response from KeraniqueJun 16, 2025
Thank you so much for your wonderful review! We're thrilled to hear you've been enjoying the product for years—that kind of loyalty means the world to us. If you ever have any questions or need assistance, Your Product Specialists are always here to help. Thank you for being a valued part of the Keranique family! 💜
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Andrea M.
Jun 16, 2025
It was hard to cancel auto ship and…
It was hard to cancel auto ship and when I called to return my recent shipment, they said they can’t do the return and refund. They said it was sent to escalation and never heard back. I think 2 stars is very generous
Response from KeraniqueJun 16, 2025
Hi Andrea, We’re truly sorry for the frustration you experienced while trying to cancel and return your recent order. That’s certainly not the smooth experience we strive to provide. It was a pleasure speaking with you today, and we appreciate you giving us the opportunity to address and resolve your concerns directly. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you again for your time and feedback—it truly helps us improve. 💜 Your Product Specialists are happy to help Monday through Friday from 9am-9pm EST at (888)237-4131 or by contacting us at [email protected]
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SANDRA A. S.
Jun 14, 2025
Delivery was quick.
Delivery was quick.
Response from KeraniqueJun 16, 2025
Thank you for your review! We're glad to hear your delivery was quick. We hope you're enjoying your Keranique products, and we’re here if you need anything! 💜
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