KeraniqueReviews of keranique.com

Response from KeraniqueSep 5, 2025

Thank you for sharing your experience, Kathy. We’re glad you’re enjoying the shampoo and conditioner! Regarding our Hair Regrowth Treatment with 2% Minoxidil, results can vary for each user. Continued daily use—twice a day—is usually needed for at least 4 months to start noticing regrowth, and for best results, it can take 6 months up to a year. In the meantime, our other products help support healthy hair and improve hair thickness. We appreciate your patience and continued use.

Response from KeraniqueSep 5, 2025

We’re sorry for the frustration you experienced. Our team worked with you directly via email to resolve the matter, including waiving the remaining balance on your account. We appreciate your feedback and are taking steps to make the experience smoother for all customers. For any further questions, our Customer Service team is available Monday–Friday, 9 am–9 pm EST at (888) 237‑4131.

Response from KeraniqueSep 5, 2025

Thank you so much for the fantastic review! We're thrilled to hear that you found the ordering process easy and that our products are making a noticeable difference in the way your hair looks and feels. It's especially rewarding to know that you're seeing an improvement in shedding. We appreciate you taking the time to share your positive experience!

Response from KeraniqueSep 5, 2025

Hi Lisa, thanks for your feedback. We're very sorry for the delay you experienced and appreciate your patience while we resolved the issue. We're glad to hear your order has now been received.

Response from KeraniqueSep 5, 2025

We sincerely apologize for the issues with your order. A replacement was shipped promptly and has been delivered. We understand the inconvenience caused and appreciate your patience throughout this process. Your feedback helps us improve, and we are taking steps to ensure our shipping and support processes prevent this from happening in the future.

Response from KeraniqueSep 5, 2025

We’re very sorry your order never arrived. It appears the package was lost in the mail, and we have processed a full refund for you. We sincerely apologize for the inconvenience and appreciate your patience. If you have any further questions, our Customer Service team is available Monday–Friday, 9 am–9 pm EST at (888) 237‑4131.

Response from KeraniqueSep 5, 2025

We are so sorry for the delay in receiving your shipment. We’re glad this matter was resolved. We appreciate your patience and thank you for bringing your experience to our attention. If you have any further questions, our Customer Service team is available Monday–Friday, 9 am–9 pm EST at (888) 237‑4131.