Kensington FurnitureReviews of kensingtonfurniture.com

My furniture was delivered and had several damages to it and getting someone out to repaid has been impossible. I would never buy a piece of furniture from there again!!!

Will never shop there again . Did not stand behind quality of products even with an extended service plan. Took 7 months of "passing the buck" before manager said there is nothing they can do.... Dan never really got involved but Verna tried to do the right thing.

My husband and I chose our sofa and waited the allotted 8 weeks for information on the it's arrival. My husband called the store to check on the arrival date and was told that the sofa had arrived and they would call back with the delivery date. We waited 24 hours and called the store again for information. Again we were told that they would call back with more information. We waited three additional days and called again. They told us that they did not have the information and would call us back. On the 5th call to the store we asked to speak to the owner, we were told he was busy and he would call us back, he never called back. We waited 4 more hours and then I drove the hour to the store to find out why we never got an answer to where our furniture was. After speaking in person to the customer service manager we were told that there was a problem with the material ordered and that it would be another 8 weeks. This is unacceptable. If we had been told as soon as the store was informed there was a problem with the chosen material we would have selected another material, but we were never given the opportunity to either wait for the chosen material or pick another. All we would have needed was communication. Sadly disappointed in this store's customer service.

Inferior quality. Even after having repairs, the problem still exists. And it was way overpriced. It was a replacement sofa that was also inferior. And we paid a lot more money for it.

Ordered furniture in July with delivery set for late august early september. End of sept. no furniture, called partial delivery arrived end of sept. wrong chest of drawers, damaged end table, wrong legs on chaise louge. Was told other furniture was on a ship and did not know when it was coming.Called asked to speak to owner was told he was not available ,salesman ignored my calls also.Got there attention after I filed a complaint with the credit card company and they took some money back from the store.I asked for there floor display and they sent that dusty and dirty ,no discount either for taking floor display.Still waiting for the correct legs for lounge and for them to fix end table.Terrible customer service.

My husband and I stopped in the Northfield store near Atlantic City, on July 18, 2016. We were shopping for a pair of small scale recliners and found ones that we liked. We were promised that they would be in within 2 to 4 weeks at the most, we also purchased a side table that we were told would also be in within two weeks. Our furniture finally arrived at the end of October after at least a dozen phone calls. When the recliners arrived they were not in good condition. The table that we thought we purchased as a new table, ended up being the floor sample. It is now another month after we took delivery of the furniture and are still awaiting word on what the status of the recliners that were in bad condition is. The manager of the store did offer me $50 off around the end of September and another $50 off in mid October after several dates of promised delivery had passed. So in all we were discounted $100 for an order that was around 1000. The furniture doctor came to work on the side table that was delivered as there were a number of scratches in it. That now has two different colors of brown on it. Shoppers, please shop elsewhere

The service and the product was horrible

Quote something for a week delivery then wait over 2 months to get it. No manager reached out until facebook review was made. Terrible people. Still waiting on 2 items. I've told everyone how poor your business was