Kendra ScottReviews of kendrascott.com

For online purchases I think it’s a shame that you can’t even exchange items when you’re unhappy with your purchase!! So NO MORE online shopping for me at this company!!

I have given this company over a handful of tries and every time I buy a necklace it breaks and yeah I go back and I buy another one because I think it’s my fault but it’s not. I just bought a Kendra Scott necklace from target and it arrived with the clasp broken, it was packaged well, very nicely in plastic but yet the clasp to hold the necklace together was broken. Why were these not checked on the assembly line ? Why weren’t these checked before they were sent out? Why weren’t these checked by the target store employees?? this is ridiculous to have a $40 necklace sent to you broken!!!! , so clearly it’s the manufacturer and the company that is having issues!!!! every single one of their pieces of jewelry is a piece of junk :(

Their return policy/process is archaic. You cannot return online purchases in store, despite them having the same items online and in store. (You can recieve store credit, not a refund.) Their online return policy is to mail the items back and wait 15 business days from the point when they recieve the item. That means I sent something back May 4 and still haven't gotten my refund on June 5. According to them, they still have three days to make the refund. I never recieved any confirmation that they recieved my return or that my refund was pending. I had to call twice and request I get an email telling me where in the return process I am. It'd be easier/faster to dispute it with my credit card. Don't buy online unless you are 100% sure if your purchase! Also the quality is terrible for the price- buy jewelry at Target.

I am a loyal customer of Kendra Scott, but very disappointed on a pair of her Silver plated earings tarnishing on me. I have cheaper earings longer and they are are in good condition. What can be done about this?

My very sweet husband was trying to get some matching earrings for a necklace that I have. Unfortunately, he got gold instead of rose gold. I sent an email asking if there was a way that I could exchange it and got no reply. Then I called and was hung up on because they had no one to answer. I tried the next and was told that they wouldn’t exchange. Almost immediately after I wrote this review customer service responded to my original email and said they would make an exception. I asked if I could go in store and they said yes. When I went in store it was a lovely experience and the workers were so kind and said this happens often and had no hesitation to swap without me even showing them the email. It seems that the in store experience is so much nicer than corporate.

Horrible customer service and company policies. How this company can be considered successful, and/or a good company is beyond me! I am surprised there are not a ton more complaints about them in this day and age of technology. Birthday discounts are a scam. Refusing to credit my card instead giving me a gift card/store credit when my package was never delivered. It was like they were giving me the finger for my birthday!!!!

After super fast delivery, the process of obtaining a return label was labourious at best and incredibly time consuming. I had to constantly chase for any reponse. Customer service tooks days and days to reply, they couldn't locate my order even though I provided the order number and my email address. I had to provide screen shots of my order as they were adament it didn't exist. Clearly it did. It was sent to me! If you are confident you don't need to return anything, all will be well, but if you're expecting a prompt and easy return process, stay well clear and avoid this company completely.

I live in uk .My daughter lives in houston have visited on many occasions . I ordered a gift card on the 13 march 2024 . Never arrived to my daughters e mail . lots of back and forward was told that the company had never taken the money . reordered again .! Send e mail to chase the second gift card received no reply. My daughter has been told today 27th march that they do not take international payment ! Very disappointed customer service is shocking . spoke to someone on the chat , felt like i was just being fobbed off !