Kendra ScottReviews of kendrascott.com

My daughter's Kendra Scott necklace chain broke after having it for a couple years. The store employee was not helpful. She said they only replace necklaces within 30 days of buying them. I said that I would pay to have them fix it, but she said they don't do that. She suggested I buy a new one because they were on sale! Seriously. I asked for someone to talk to and she gave me their customer service number. After waiting on hold for a while, that employee said they do not fix their regular jewelry only their "fine" (aka more expensive) jewelry. Both customer reps I talked with just brushed me off. This is a company that obviously doesn't care about helping out the customer after you purchase from them.

ordered 2 bracelets and it gave me a delivery date. they changed the date twice. when said delivered it was not to my house. I contacted fed ex and they said Kendra Scott had put information wrong in label. I tried to contact them many times by phone and always said they were busy with other clients and disconnected. I reached out to them by email several times and a few weeks later someone responded and said it was not their problem. each blamed each other which left me with no bracelets and no refund. The person I spoke with via email was unbelievably rude and did not care what so ever. this used to be a good company but definitely not anymore. I will never order from them again especially when they take over $100 from me and I got nothing. worst costumer service ever

Kendra Scott customer service is the worst. I bought a clear purse for a sports game online on a Friday. I purchased in online for pickup because of the deplorable customer service in the Lakeside New Orleans/Metairie store. The staff chat amongst themselves, do not greet you, and do not assist you even when you clearly want to purchase. I was feeling a bit under the weather Saturday, so my husband went to run errands and offered to pick up the purse. He went to the shop, showed the sales associate the receipt, she sent someone else to the back to get the package and then gave him the bag. They didn’t show him the item, or have him verify everything was correct. Imagine my surprise when I opened the bag, and discovered a totally different purse! And since the game is tomorrow, there is no time to go exchange the purse for the correct item! It’s exhausting. I’ll never shop there again, despite my stepdaughter’s love of their cheap costume jewelry. I should have gone with one of the dozens of local shops that carry cute clear purses. I only went with Kendra Scott bc of the ability to purchase online and not have to interact with their rude, self absorbed staff. I’m going to have to go to the game tomorrow with a ziplock bag. Cute.

At the store they only give you store credit and not a real return to how you paid. I checked and it is displayed as such in tiny writing at the store. This is terrible. Online you can get credit back in the form you paid. Not going back and now probably not going to use Kendra Scott.

I bought Kendra Scott earrings on Royal Caribbean ship, Jewel of the Seas on 11th June 2024. When I went to wear them ( for the first time) to a wedding lady Sat (20th July), one ring literally fell apart. I emailed this totally inefficient and rude customer service lady called Sarah A, who basically told me there was nothing they could do. I was not looking for anything for nothing but Sarah A seemed unable to comprehend and was not helpful. Paid $70 for junk.

I contacted customer service. My card was compromised. So I asked if I could return it. They said I couldn’t. It’s been 3 weeks. There’s been a charge made on my card and I never received the item that was ordered. I will never purchase anything from that company.

I bought a gold pendant necklace back in early December 2023 and I wore it maybe 4 months and now I guess I have a silver one because it tarnished within 4 months and the store refused to fix it, I was told not to wear it every day and don't get it wet, what's the point of buying a necklace you can't wear everyday? I also NEVER got it wet. You'd think since Kendra Scott it pretty big franchise they could help. Anyways I'm sure Their silver necklace's are nice but if you prefer gold I would encourage you to buy somewhere else.

This was my first time buying from Kendra Scott and I was so excited to receive my jewelry. I was extremely disappointed when I received my package. The jewelry did not look like the photos on the site, much smaller. Also the packaging was disappointing as well seemed to be for cheap jewelry.Expected alot more from this company