Kendra ScottReviews of kendrascott.com

Bought a watch- battery was dead the same day we bought it- did not realize it. Went in to exchange the same day purchased they did not have another one so asked them to find one for exchange brought one out and then after we said we would take it for the exchange when they went to do the paperwork said it was not on sale like the one we bought. Seriously? You guys brought it to us for the exchange. That mistake cost you a customer. Just got a refund and left. They did not care at all.

I placed an order with Kendra Scott on November30th. I kept waiting for the order to arrive, but on December 18th, I decided I better make an inquiry. When I asked about my order, I was emailed back that "Due to a small system error, your order did not export properly and was canceled as a result." (per Rebecca, my customer non-support agent). I immediately replaced the order, because my wife really had her heart set on a couple of these pieces. When asked about showing some integrity and honoring the previous price (since I now had to pay more for faster shipping, again, due the their error) I was flatly refused. They would give me a discount now that I had already purchased all that I need. And, of course, Kendra Scott would not honor a veteran with a discount if there was a sale on an item. Kendra is only worth approximately $420 million, by the way. Buyer beware.

**Review for Kendra Scott** I recently had a frustrating experience with Kendra Scott's customer service, which is surprising for a company valued at $1 billion. I've been trying to return a pair of earrings that were mistakenly delivered to me, but my attempts to reach customer support have been met with constant busy signals. The phone rings endlessly with no one answering, and my emails have gone unanswered. After opening the package, I discovered the recipient's address and realized that the labels were misplaced, causing her to receive my item while I received hers. I contacted her directly, and we were able to coordinate a return and exchange, which I appreciate. However, the lack of responsiveness from Kendra Scott is unacceptable. Mistakes happen, but for a brand of this stature, I expected a much more efficient customer service experience. I hope they address these issues soon, as their current level of support does not reflect their brand's reputation.

Very disappointing we can just got a place to order. Haven’t been able to get on the phone with anybody. Email customer service finally was able to get somebody in live chat and they were not able to help me. I had ordered that was supposed to be shipped with shipped to me on the ninth never received it just because an apartment number they couldn’t help me. It was a Christmas gift for a good friend of mine. Very disappointing. Do not recommend ordering anything online.

I will never order from Kendra Scott again. I placed an order weeks ago, have been charged for the items, but the tracking on my order says my things will be delivered on Dec. 6th. It's the 10th and there is nothing. It is impossible to reach the company by phone or email. I'm hoping the package is just late in arriving, but this is ridiculous.

I special ordered a $150 personalized rose gold necklace and the clasp doesn’t open. I spent 45 minutes today trying to get it clasped around my neck with no luck. My husband tried for another 20 minutes before he gave up! The designer couldn’t have made the clasp any harder if she tried! So, I payed $150 for a necklace that I will NEVER be able to wear!

This company is horrible to get in touch with. You can not reach them by phone or email. I will never order from them again. And I’ll send my order back for a refund.

Terrible customer service. I typed the address wrong and 5 minutes after I realized and couldn’t reach a human on the phone email or chat. 2 days later I finally hear back and they say there’s nothing they can do. I try replying back and the next reply makes it clear they didn’t read what I said nor do they care