Kendra ScottReviews of kendrascott.com

Last year for mother’s Day my daughter gave me a bracelet with two stones. By the middle of July to the stones have already fell. I purchased. I’m replaced them around the same time. They’ve really tarnish really bad went to the store at the mall of the millennia in Orlando and show with the lady they’re still in the bag still in the box what happened? She explained to me that I don’t know how to take care apparently of jewelry because I shouldn’t wash dishes or take a shower or put cologne or perfume over it. And mentioned it to her that I don’t do any of those stuff as she can see still in the box and the little bag they came into it. She told me if I wasn’t happy. I can buy a new one, but there’s nothing they can do for me ,so when you purchased something I would assume I have some type of warranty. I was told no if I do that for you, I’ll have to do that for everybody else. I will never purchase any piece of jewelry for them or recommended to anybody this company.

After seeing someone share a video online, I recently ordered jewelry from Kendra Scott. I placed the order on Sunday during the Easter long weekend. Upon reviewing the product sizing, I realized I should cancel the order before it was processed and shipped. I immediately sent an email to request the cancellation. Unfortunately, I didn't receive a response from customer service until 24 hours later, at which point they informed me that my order was already being processed and could not be cancelled. I find this unacceptable because most websites allow cancellations within 24 hours, and I had emailed before they confirmed the processing of the order. Since I couldn't cancel, I decided to wait for the item to arrive and return it when it was delivered. However, when I received the package, I was disappointed. I only received one bag for one item, while the other was wrapped in paper and placed in a tiny plastic bag. This packaging was extremely cheap & disappointing. I purchased two items and expected proper packaging for both. I informed customer service about this issue, and when I asked for clarification on how to return the item, they sent me a PDF with instructions and told me to follow them. To my surprise, the return shipping cost was over $85! I would never recommend buying from this company; it feels like a scam, and the customer support has been inadequate. Additionally, I noticed that when I received the bracelet, it had a tag indicating a price of $100, yet I paid significantly more than that for the item. I will not be purchasing from this company again.

The past three times I've ordered from Kendra Scott I've requested gift boxes & the last three times I did NOT receive the gift boxes. The customer service representative told me I could go to a store & pick up boxes. If I wanted to go to the store, I wouldn't have placed the online order. Ridiculous.

This is nothing more than hyped up dollar store quality pieces. They are cheap. Purchased a total of 3 necklaces and ALL of them turned my granddaughters neck GREEN. The gold finish wore off and they look dirty and have green spots on them. For the price this is a rip off. Will not recommend or purchase again. Lesson learned.

So dissatisfied I purchased an Elyse silver cocktail ring for my daughters Christmas present which I hoped would be good quality for the purchase price of £60 plus £10 shipping After just a few weeks the silver has worn away making her finger black The address of customer service does not accept emails and I cannot get any reply on the phone I would not recommend this company

Didn’t send one of the items I paid for. It’s impossible to contact customer service by phone. Very frustrating. Will never purchase from them again.

I ordered 4 of the same cross necklaces for Christmas gifts for my daughters & daughter in law. When the necklaces arrived they were all STUFFED into ONE BOX instead of separate yellow boxes with white bows and the little velvet bags. I can’t give out gifts in crappy plastic bags they were shipped in. I tried calling customer service and was put on hold for endless amounts of time only to be hung up on multiple times. I finally emailed customer service and they sent me boxes but they just arrived yesterday, December 30th, so too late for Christmas gift giving. The quality has also gone way down over the years. The gold fades after just a few wears and the clasps are now much smaller which makes it hard to put on. Don’t think I will be ordering Kendra Scott again, they obviously, do not care about customer service or quality anymore.

When you call the customer service line it leaves you on hold with music and eventually just says “they are busy taking to other people and to call back another time”. I had ordered online but the. went to a store because you can’t speak to anyone online and the manager was very rude. I don’t plan on ordering from this company again and still haven’t received an answer to my question.