Kendra ScottReviews of kendrascott.com

Bought earring and necklace set- the earring don’t stay closed and the there are charms on there that will fall off. They will not do anything to repair or replace told me to take to the store I purchased them which is across the country and that is impossible. I splurged on a special momento now stick with earrings I can’t wear. Waste of my money and do not reccommendation their product quality or their customer service policy

My daughter wanted a soccer ball charm necklace $75 and to make it for free delivery i purchsed a bracelet for $50 . Extremely expensive overpriced for cheaply made costume jewelry. I really want to return it but i dont want to upset my daughter. But we could have made this ourselves.

If I could give it 0 stars I would. I bought a necklace in Kendra Scott, I used it one week and it turned black, I didn’t wet it, didnt shower with it or sweat with it on. It’s super bad I would never recommend it.

For being a Jewelry company with the Flagship store in TEXAS, you would think that their plated Jewelry could withstand sweating. Nope. After just a couple of months of wear (no swimming or showering with it on) The plating has worn off, looking dull and becoming seriously irritating to my skin. Basic jewelry that is overpriced and will not last unless you buy non plated metals. $$$$ Buyers beware.

I bought the Elisa Gold Pendant Necklace for $96 and it broke under normal use. When I asked about repairs, I was told Kendra Scott doesn’t repair “fashion jewelry,” even though their site says they offer out-of-warranty repairs for a fee. This “fine jewelry only” rule isn’t clearly explained until after you already bought the item and it breaks. Their customer service offered me a 15% discount on a new item, which doesn’t even apply to most of the store. If your jewelry breaks after 30 days, they basically just say “too bad.” For nearly $100, I expected better quality and actual support. Won’t be shopping here again.

I purchased several earrings and necklaces in the past 6 months. The set that I wear most has tarnished so bad it looks cheap. Ive purchased tj max jewelry that last longer than this and much cheaper. I really wish the quality was there because the look is super cute. But 1 Star is best I can do. Very Disappointed and will not spend the money anymore..

Very disappointed. I purchased a 14k gold plated bracelet for my daughter in November as a Christmas present. She has only worn it a handful of times, never when showering etc, and already the ‘gold’ has rubbed off! For £70 the quality is terrible. I contacted customer service who said an exchange is not possible due to being overseas, and a refund is not possible due to it being outside of the 30 day window! The 30 day window was up before she received it! Worth noting if you’re buying a gift. Don’t waste your money, I may as well have bought a £5.99 bracelet from the high street.

We were gifted a cute set of earrings that were hoops with a heart. It was defective and I asked them to replace the set and they didn’t back up their defective product. Very disappointed as we love this jewelry and wear many pieces