Kendra ScottReviews of kendrascott.com

A days ago my daughter and I went to the southlake location , and customer service was the worst I had ever experienced, when asking for help they all seemed mad and just ready to go home since they were closing at 6 pm . Everyone I asked for help they would go get someone else to assist. I had never seen this happen, not sure if it was because we looked like we had no money Or because of our race. I will never go back into this store . It was very disappointing.

Just be aware when you purchase the Insider Membership and it says on their website in several places Free shipping on Every order, that is a false statement!! When I called customer service and asked why I’m being charged shipping I was then told it excludes Yellow tag items! Nowhere on their website mentions that fact. I wish I had know that fact before I became a member.

Poor customer service. If you need to return it takes 10-15 days to receive credit and after 15 days credit still not process. Awful calling customer service, no answer. Never will recommend anyone to shop there!!

Nothing wrong with the products, but be aware that if you buy something online you can’t return it in a store. Also if you buy in a store they don’t return your money back, they just give you credit. Big unpleasant surprise for me!

I purchased three pairs of earrings on December 1 2025 and was offered a free necklace. When I received my order on December 5, 2025 it contained one pair of earrings and the free neckless. It took me three days to finally speak to someone in customer service. I was told to take a picture of the box and its content. I then received an email saying they would send out the two pairs of earrings with expedited shipping. It’s December 11 and I’m still waiting for Kendra Scott to mail the earrings. I have ordered from this company in the past with no problem, but I will be looking elsewhere to purchase costume jewelry.

This is cheap tat made in India. i bought off the offical website. I paid $71 for a pendant necklace and i was shocked to see what arrived. it is like something you would put on a barbie doll! or a haloween costume. it is at best like Claire's Accessories and certainly won't last. you would expect to pay about $10 for what arrived..very disappointing. zero stars

Bracelet delivered damaged and they want me to go out of my way to ship the damaged item back. Tried to get a price adjustment on two pieces I ordered less than 2 weeks ago now that they are on sale and they said they only price match within 7 days. Not impressed with this companies customer service at all

I bought 3 necklaces and all 3 have started to turn green my daughter took her back to get it replaced and they refused to fix it. I would not spend my money on these. Go to TJ Maxx and buy a necklace from there it last longer and you'll pay the same price and no issues. Will not ever buy from Kendra Scott again since they don't stand by there products.