Kendra ScottReviews of kendrascott.com

My daughter bought me an initial L necklace with stones and it has worn terribly. I contacted customer service and what a joke. Over 10 emails later, pictures, order info they have done nothing but cause my blood pressure to rise. I have been a long time frequent customer for me personally and gifts , no more.

I was trying to purchase a necklace and earring set for my daughter's 13th birthday. And unfortunately Ken just Scott's website said oh free shipping to Canada. However when you select the products they can't be shipped to Canada some of them apparently anyways. Spoke with the manager because their website kept switching the pictures from what the product was listed as and it took me a good couple of hours to put my checkout card together because I was trying to select the items. Called for customer service they suck and they're horrible. One manager didn't even have the decency to give him a phone. They don't care about their customers and I'm glad I didn't make a purchase because I just saw the reviews about how their jewelry tarnishes and they're cheap. This was my first time trying to purchase from them. I will put my money somewhere else where I know will actually get good quality jewelry and better quality customer service. If I could give zero Stars I would. Don't waste your money and don't waste your time supporting this deplorable business. And they have it so funny they have the same customer service representative pretending to be a manager and customer service at the same time as if we're stupid enough not to know the difference between the voices. What a waste of time and energy don't waste your money.

I have been wanting a specific ring from Kendra Scott and finally received a 15 percent off discount code via their facebook page. First thing I did was go to the website to order the ring only to find out that it is excluded from the discount! There was no mention of any exclusion when the discount was offered. Come on, 15 percent, how can they not honor that!? I guess they just don't need the business. I have lost all desire to purchase the ring that I had been wanting for over a year! Good going Kendra!

I ordered the Kendra Scott 18K Huggie earrings and my ears reacted very badly they god swollen and red hot and I’m am lucky I could get them out of my ears in time before I had to go to ER. This means that the 18K isn’t 18K or even gold. I asked for a return for they were $100. She/ they didn’t return cuz I did not have original packaging. Didn’t address my reaction concern. SCAM!!!!!!! DONT BUY FAKE GOLD FROM KENDRA SCOTT!!!!!! LIES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Went out shopping for Jewelry for my wife for Valentines day. Found a piece I thought she may like, so purchased it. Also purchased another piece down the street from Kay Jewelers. Being the typical guy, I stink at picking out Jewelry, and usually strike out, so this was the reason for multiple purchases. Ironically (not to their fault of course) my wife saw almost the same exact necklace/pendant on my sons GF that same day, and they cant have the same Jewelry of course, so she went with the one from Kay, and I went to return the item to Kendra Scott that same day. Had everything exactly as if I had just purchased it and walked out the door I then found out "No refunds, only exchange or store credit." Will not ever purchase here again, and putting the word out to others to share the policy so others don't get caught in the same trap.

My online experience was absolutely awful. I accidentally entered the wrong address when placing a large order, and within two minutes of submitting it, I contacted customer service to correct the mistake. The order had not yet shipped. The following morning, I was contacted by someone named Ethan, who was extremely rude and told me it was “too late” to change the address. I reached out almost immediately after placing the order, yet I was told they could neither update the address nor cancel the order. As a result, a large purchase is now being sent to the wrong address, and the company has refused to take any responsibility or offer a reasonable solution. This level of customer service is unacceptable. I truly regret making the decision to buy from this awful company

I ordered a pair of pink dangle earrings and in 2 weeks one stone fell out. I then looked at all the necklaces, bracelets and earrings I've ordered over the last 1-2-3-4 years at a cost of well over $2000. A number of them have lost the gold color and the underlying brass is all that remains. The quality of this jewelry is very low and cheap. I extremely disappointed, not only with the crappy items that I have to throw away, but also with the horrible customer service. They accused me of abusing the jewelry. I never wash with it on or use perfume and take it off immediately upon my return to my home. I will NEVER buy any more inferior Kendra Scott products again!

I order a pair of earrings, a ring, an a bracelet. The bracelet did not arrive in the box with the other two nor did it arrive later. I have emailed numerous times regarding my missing item, I have never been contacted back. I wish I could’ve gotten a refund or the item shipped to me.