Kendra ScottReviews of kendrascott.com

I ordered a necklace from them on December 1, 2023. I have a screenshot of them thanking before my order with my order number. I wanted to check the tracking on the necklace, and that order cannot be found. On December 3 I emailed them and got an automated response. Which I expected because it was a Sunday. But still nothing on Monday. Emailed them again on Wednesday the sixth. Again, automated response. No feedback. Try calling them, on hold for 40 minutes. Absolutely ridiculous. It was my first time trying to buy from them and I will never, ever attempt it again. Nor will anyone I know.

Very poor customer service. They charge you twice for an order and do not credit the original charge back for 5-7 business day after the item has shipped. This is problematic essentially when purchasing a high dollar amount. And this information is not disclosed to the consumer at the time of purchase. Also, I am reading poor reviews regarding the jewelry I purchased and am anticipating a bracelet will have to be returned if the clasp issues aren't resolved. I hope this doesn't turn into another poor customer service experience.

How I wish I read these reviews before buying. 11 days after placing my order I have still not received it nor a shipping confirmation, despite my having paid for express shipping. And this was intended as a present for this Saturday. :( Moreover, the customer service is ignoring my messages.

Poor quality. Their necklaces tarnish within a year of wearing them. Not worth it for the price.

Would give zero stars if possible. My Mom wanted one of her necklaces for her birthday. I received it and would be embarrassed to give it to her as a gift. Item looks unfinished. Do not buy from Kendra Scott!

Wish I could give them a zero!!!!!!!!!! I placed an order, two items. They were shipped separately. The first item came, but I never received the second item. I emailed them as I could not get through via phone. The tracking number for the second shipment stated that the package was damaged and they notified the vendor. Finally received an email 5 days later to tell me the item was received. Yes, the first was, but not the second. The customer service is awful. How are they in business???? Still trying to get my item!!!!

I purchased a n3cklace online paid $25 to have it a 1 day ship received it 4 days later. They refused to reimburse me the entire amount as I returned the necklace I drove over 2 hours away to get the necklace for my granddaughters Bday. VERY DISSATISFIED!! If I could give 0 stars I would. They told me to read the fine print on the shipping !! WoW. Oh and I got hung up on.

The jewelry is junk and so is the customer service. My mother in law bought a KS piece for me for Christmas and the chain broke. I contacted them and the company refuses to honor the warranty because they claim they can’t find her “account info.” She bought it from the store in Dallas, how is she supposed to have an account? Stay far away from this company. Jewelry is made in China and they refuse to help out their honest customers. Will never buy from them again!