KemperReviews of kemper.com

They falsely notified the department of motor vehicles of my insurance lapsing when in fact , I had new insurance within the proper time frame. Now the DMV is attempting to suspend my registration for 3 months and pay a restoration fee of $500! Kemper wont fix their screw up down to management! Poor customer service skills to say the least! When I have hard proof of my cancelation date with them and moving on to the new insurance. I didnt leave on bad terms, I paid on time, and I just needed BETTER coverage at a better rate, but even so, they had no right. Never had a lapse of insurance the past 10 years of driving and this is the first time I have ever had an issue because customer service reps are lazy to look further and do their jobs and notify the proper channels of this mistake. Would never do business with them ever again! To top it off just found out they sent me to collections for the remaining $39 I wasnt aware about because a bill wasnt sent out. NEVER AGAIN

Had an awful experience with their adjuster Jiya Melton she was very rude and unprofessional. She does not know how to deal with clients not renewing with this company thanks to this ugly interaction and her supervisor Michael Davis never called back.

I’ve held insurance with them for a year, and with my policy ending in four days, I’m switching to another provider. When I briefly added an SUV, they increased my premium—which I paid. But after removing the SUV, the $203 refund I was owed never came. Now, at renewal time, they’re still asking me to pay the full premium of $212 for a month as if they forgot to pay me back. On top of that, communication is a mess because you get tossed back and forth between Kemper and the broker (SSB). Overall, a frustrating and disappointing experience.

Rodrigo Robles has helped me more than any other over the phone representative, he gave me information that nobody in the past had mentioned over the last 3 years that I've had Kemper insurance, he was kind, informative, and very professional, made me feel like I was talking to a friend, give that man a raise! He deserves it- Seth Blackburn

Should be 0 stars. Worst insurance company ever. They don’t call back and their voicemail says to. All their supervisor at xxx extension. But the supervisor doesn’t call back either and you can’t dial by name or extension so no way to get hold of anyone else. Seriously the worst insurance company for auto ever. Stay far away!!!!

If I could do 0 stars I would. My insurance company gave me multiple, conflicting reasons for putting me at fault in an accident — even after the police corrected their report to support my side. Despite that, they still ignored the updated evidence. An adjuster told me it’s “cheaper to settle than go to court,” which made it clear: they’d rather close the case than defend their own policyholder. Bottom line: They chose to settle instead of defending me. It was cheaper to blame me than deal with a lawyer.

Got hit by Kemper client on 4/27/25, person did not even have a license. He was driving the parents car. He was from another country. He admitted he was at fault my car was towed. Cost me 400. 00 to get it out and have it towed to my home. After several calls to their adjustor finally got to speak to him. He stated the car was a total loss. Said he had sent his client a letter and left many message and they will not call him back. He asked for pictures and a accident report. I told him he can order that. Call them today received a call by from a lady that stated that they could not get in touch with their client. I stated what does that mean for me I do not have my car and the first adjustor stated my car was a total loss. She said if they could not get in connect with their client they would close the file. I said what does that mean for me she stated you can go to your insurance. I said no I was not at fault. How can an insurance company just tell someone sorry for you.

Kemper delayed my not-at-fault claim for over a month, refused to pay for loss of use or my rental expenses, and ignored my requests. They forced me to use my own coverage despite full liability being accepted by Progressive. Their adjusters miscommunicated, and I’m still waiting for reimbursement. I’ve filed complaints with DFS and the Attorney General. This company does not stand by its customers.