KemperReviews of kemper.com

Subject: Formal Complaint – Unreasonable Delay in Returning My Vehicle / Claim Resolution To Whom It May Concern, I am writing to formally complain about the handling of my auto claim following an accident in March 2026 involving a driver insured by Kemper. After the accident, I exchanged information with your insured and promptly contacted Kemper. I followed your instructions regarding where to take my vehicle for repairs and brought it to the body shop you identified. The repair work was completed quickly. However, it is now June 2026, and I still do not have my vehicle back. As I understand it, the delay is not due to the body shop, but rather because Kemper has not resolved payment for the completed repairs. Each time I contact Kemper, I am given a different explanation. Most recently, I was told that your insured has not completed his part of the process, and that this is preventing payment from being issued to the repair shop. This situation is unacceptable. I was not at fault, yet I have now been without my vehicle for nearly three months. I complied with every instruction given to me, and I should not be penalized because of delays between Kemper and its insured. I am requesting the following immediately: 1. A written explanation of the exact reason my vehicle has not been released. 2. Confirmation of what specific action is still pending and who is responsible for it. 3. Immediate resolution of the payment issue so the body shop can release my vehicle without further delay. 4. Reimbursement or consideration for the significant hardship caused by being without transportation for this extended period. I have made repeated efforts to resolve this directly, but I continue to receive inconsistent information and no meaningful resolution. If this matter is not resolved promptly, I will consider escalating my complaint to the appropriate state insurance regulator and pursuing any other remedies available to me. I expect a prompt response. Sincerely, Elijah Miranda Claim # 26123527145

Worst company ever They are scammers I have cancelled 5 cars Never insurance your cars with Kemper No communication with customer service, adjuster and supervisor

Car was totaled by uninsured motorist.company lowball me and rushed me to close claim.didnt even provide a police report

Bad bad bad bad insurance

I had full coverage with Kemper (Infinity), and my experience was extremely disappointing and unacceptable. When I needed to replace my windshield, I went through an official dealer and provided a legitimate itemized invoice for the OEM repair. Instead of honoring my coverage, the insurance company refused to approve the actual cost and claimed it was “too expensive.” They then pressured me to install a cheaper aftermarket (non-original) windshield or pay the difference myself. This is completely unacceptable. I specifically pay for full coverage to ensure that my vehicle is repaired properly with original parts. My car is high value and originally equipped with OEM glass, and replacing it with a lower-quality aftermarket part compromises both safety and value. Forcing customers into cheaper repairs or out-of-pocket expenses under “full coverage” is misleading and defeats the entire purpose of comprehensive insurance. I strongly regret choosing this company and would not recommend it based on this experience.

Poor customer service! For years didn’t call them but when need them for towing service it was terrible, it took 3 to 3 and half hours to arrive location, definitely do not recommend them for car insurance.

I have been a loyal Kemper customer for 8 years, but my recent experience has been incredibly frustrating. I used the mobile app to remove a vehicle from my policy, and while the app correctly shows the car has been removed, their live agents claim it is still active in their system. It is unacceptable that a company this large has such a major disconnect between its digital platform and its customer service staff. I am being told one thing by their technology and another by their people. As a customer of nearly a decade, I expected a seamless experience, not a technical glitch that I have to spend hours trying to resolve. Kemper needs to fix their internal synchronization before they lose long-term clients

This is by far the worst insurance agency I have dealt with in my entire life. Avoid at all costs. Had them for years, mostly no contact. I had an accident and fire policy. I recently had an accident and wasn't satisfied with payout, no big deal, called in to cancel policy. That is when the problems started. It's been 2 months. Customer service is so bad I decided to cancel all policies. Yet they still kept billing me. Then after getting the run around to even contact a manager they finally said its all canceled and a refund was issued. Multiple weeks later, no refund issued, and payments keep coming out. Going to have to do stop payments on them. Moral of the story: don't believe anything they tell you on the phone, after spending days trying to even escalate a phone call. I highly doubt they will be of any help when you need them.