We`re a US-based, black-owned, Fast Fashion brand all about hooking you up with unique, one-of-a-kind fashion pieces that`ll turn heads wherever you go. We`re an emerging brand in the women’s accessories and lifestyles space. With the call to ‘Be Extra’—Kelly Obi is all about letting your inner light shine through high quality and unique accessories that are sure to turn heads. As a fashion brand, we see individuality and uniqueness every day and champion this through the energy of our products. We bring to life any outfit, and is ready to elevate your style in more ways than one.
KELLY OBI NY (kellyobi.com) has 163 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
Also known as
kellyobi.com
Website
kellyobi.com
Category
Clothing & Underwear
Location
Kearny, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 32% of reviews.
Latest
Most recent review: July 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I absolutely love Kelly Obi! I've ordered several pieces from their collections, and every experience has been nothing short of fantastic. The quality of the merchandise is top-notch, and the fashion is both unique and trendy. Each piece feels like a statement, and I always receive compliments when I wear them. The shopping experience is seamless, and the customer service is excellent. Kelly Obi has become my go-to brand for fashion that stands out in the best way possible. Highly recommend!
Response from KELLY OBI NYSep 4, 2024
Kiki! Oh, we're beyond thrilled to hear that you love Kelly Obi and that our pieces are helping you make a statement! It's always our goal to offer stand-out fashion that lets you express yourself, so knowing we're your go-to brand is the highest compliment we could ask for.
Massive thanks for highlighting our seamless shopping experience and customer service—we can't wait to keep bringing you those statement-making pieces you love.
Thanks again for the love and the high recommendation. See you again soon! 🧡🫶🏽
—The Kelly Obi NY Customer Appreciation Team 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: [email protected]
UA
Ugochi A.
Bad Experience/Very slow service
Very slow service! I honestly think this company only cares to respond to bad reviews on trust pilot! I ordered 10 days ago from this store. 2 days ago, I got a message saying one item is out of stock offering a store credit or refund and discount card. I requested a refund. I don’t have that yet. Despite the much quoted shipping time in other reviews, I have neither got a shipping notification or any items shipped for the other items in my order. Once I suggested I’d like a refund as it does not seem these items will get to me on time, the company ghosted. 3 emails and not a single one answered till now once. Before I requested update on my order and the refund, responses to emails were quick. So I have no items, no response to the refund, no shipping notification, nothing.
*Updating this because the narrative in the response review response is misleading. I messaged Thursday, Friday and Saturday with no response…even though we had exchanged emails back and forth on Thursday till I requested a refund then silence. As soon as shipping was done, they then responded to my emails saying they did not see the messages and the goods are already shipped.
Response from KELLY OBI NYSep 4, 2024
Hi Ugochi! We’re really sorry for the hassle, and we totally get your frustration—it’s the last thing we wanted for you! Huge apologies if it felt like we were ignoring you and for making you feel that we've ghosted you. We truly care about all our customers’ concerns, not just the ones on Trustpilot. We’re a small team, and we're here Monday to Friday, 10 AM to 5 PM EST, so we’ve been catching up on weekend messages—including yours from Saturday.
We sent you an update yesterday about your order—it’s on the way! Since it’s already in transit, we couldn’t stop the shipment, but don’t worry—once it’s delivered, we’ll be more than happy to assist with your return and refund. Just give us a shout, and we’ll handle the rest.
Massive thanks for hanging in there! We’re here to help and make things right!
—The Kelly Obi NY Customer Appreciation Team 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: [email protected]
AL
Abbie-Lee H.
I just discovered this site and I love…
I just discovered this site and I love shopping here! Great products, great prices and everything that I have purchased has been well made. The delivery for me does take some time but I am ordering from Canada and I buy a lot of stuff overseas as well so I know it’s not Amazon shipping and I’m okay with the delivery times as the items that I have purchased from Kelly Obi are worth it! Keep on providing great service, fashion and prices!
Response from KELLY OBI NYSep 4, 2024
Hi Abbie-Lee! Wow, your feedback just made our day! We're so happy to hear that you're loving our products and prices—and we appreciate your understanding about the delivery times, especially with shipping overseas from Canada. We know it's not quite Amazon speed, but we're thrilled to know that you think the wait is worth it!
Thanks for your kind words and for being such a fantastic customer. We'll keep working hard to bring you great service, fashion, and prices. Can't wait to impress you again with your next order! See you again soon! 🤗
—The Kelly Obi NY Customer Appreciation Team 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: [email protected]
PB
Patti B.
No longer a zero
I initially gave Kelly Obi a one star review based on the comments below, but because I eventually received a refund and a massive discount code I updated with three stars. I will give her another try.
"I ordered a dress and the status not yet shipped continued to be active after a few days. I inquired about my order and when/why it hadn't been shipped and my order was canceled which customer service claimed I requested, not true. I was also told I had been issued a refund, it never happened. I have repeatedly contacted customer service seeking a resolution, but they no longer respond to my emails. I was scammed out of money and the dress I ordered. "
Response from KELLY OBI NYSep 4, 2024
Hey there, Patti! Thanks for updating your review and giving us another chance—it really means a lot to us! 🙏 We’re truly sorry for the confusion and frustration you experienced with your order. It sounds like there was a mix-up on our end, and that’s definitely not the kind of service we strive for.
We appreciate your patience as we worked through this, and we're glad to hear that you received your refund and discount code. Our goal is always to make things right, so if there’s anything else we can do to turn your experience into a five-star one, please don’t hesitate to reach out. We’re here to help and want to ensure your next experience with us is nothing short of amazing!
—The Kelly Obi NY Customer Appreciation Team 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: [email protected]
VF
Vivian Fredrick-Dean M.
I placed my order Aug 12
I placed my order Aug 12, 2024 today Aug 29, 2024 I have received NOTHING for my money. Beware!
Response from KELLY OBI NYSep 4, 2024
Hello Vivian. We're really sorry to hear about the delay with your order—this is definitely not the experience we aim to provide. 😔 We did run into a snag with our inventory process for orders placed between August 12-15, and while we've emailed affected customers (check your spam and promotions folders just in case!), most of these orders shipped out on August 22nd and 23rd.
To keep tabs on your order’s status, you can use our order tracking page right here: https://kellyobi.com/apps/tracktor/track. Just pop in the email address linked to your order and your order number, and you'll see the latest updates.
If you still haven't received your order, please reach out to our Customer Appreciation team to open a ticket case at [email protected]. We’re more than happy to do some sleuthing for you to get this sorted out!
Thank you for your patience, we're here to help make this right!
—The Kelly Obi NY Customer Appreciation Team 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: [email protected]
SA
Saima
Fast fashion rubbish plastic quality
Kelly Obi - a company with the tagline of fast fashion, not something to be lauded but they do.
The item was £103, looked like it was knitted in the few images shown, arrived within 2 weeks from UK address not US, looked like it was made of 3D printed paper/plastic that had to be peeled apart, the quality was the worst "fast fashion" so trust the tag line of the company as it is the same product quality as any Chinese based fast fashion company.
Requested refund online, form asked for photos of quality issue, said postage not able to be calculated and then submitted to company for review (unsure if every return gets reviewed), chased up a week later by email and a few days after that got a full refund and told to keep the item (so they know their product is crap).
Updated 29th Aug following company response below: no further details will be provided, it isn't about tracking, it is about the product being of extremely low quality and not worth even £2, yet they overcharge at £103. They know they don't want the item back as it is worthless, hence they told me to keep it and refunded me. My friend bought a tulle item, which as with other Chinese manufactured low quality items, is a fabric that can get away with low quality. Don't shop with them, they no doubt use the same suppliers as other disreputable companies and pay their workers nothing in countries where they can get away with this practice.
Response from KELLY OBI NYAug 28, 2024
Hey there, Saima! Thanks a lot for taking the time to share your experience with us —though I wish it was under better circumstances. I'm genuinely sorry to hear that the item didn’t quite hit the mark. We aim for fabulous, but it sounds like we missed by a mile this time! 😅
About the quality of the Rainbow Paint Pleated Set, that definitely doesn't sound like what we strive for. Your feedback is golden, and you can bet it's already on its way to our product team. We want our clothes to feel good as they look, and we're committed to making that happen.
As for the shipping surprise, we get it! Since you're outside the US, we try to send orders from the closest warehouse to speed things up, but we'll work on making that clearer to avoid any more "where in the world?" moments.
We'd love to look into this further, so if it’s not too much trouble, could you please email our Customer Care team with a screenshot of the tracking details you received? This will help us do some detective work and figure out what happened. Thanks in advance for your help with this!
I'm glad to see our Customer Care team could turn things around with the full refund, though I get that it shouldn't have gotten to that point in the first place. We're always here to help and improve, and we'd love another chance to wow you.
If there's anything else we can do, if you have more feedback, we're all ears! Thanks again for giving us the opportunity to learn and grow—we promise to do better next time!
Much love—
The Kelly Obi NY Customer Care Squad 🖤✌🏽
Storefront: www.kellyobi.com | FAQS: https://kellyobi.com/a/detective-faq | Holler: [email protected] |
LS
Lisa S.
1st and Likely Last Order
I placed my first, and probably last order with Kelly Obi on August 17th, if things are not resolved. I never received a confirmation email with the order number, but I did grab a screen shot of a confirmation that my order was received; that # 4AQ7CVTQM. To my a package came rather quickly (8/24, however, it contains a dress and I ordered a jacket and necklace. I've sent an email and am hoping to hear back from someone this week on how to resolve this.
Response from KELLY OBI NYAug 28, 2024
Thanks so much for taking the time to share your experience with us, Lisa!
We're really sorry for the mix-up and the stress this has caused. We looked into your order, and here's what I found: your order confirmation was indeed sent right after you made the purchase, but it might have taken a detour to your spam or promotions folder. Your official order number is 42232, just in case you need it!
Now, about that item that showed up at your door—yes, it’s actually not the jacket you ordered (we're still working on getting that to you). What you received is the mystery item that was part of your order. Sorry for any confusion there! Russ, our Customer Care guy, has already been in touch with you as of yesterday, and he’s got the shipping ETA for your jacket all sorted out.
We hope this helps clarify things for you. We really appreciate your patience with this, Lisa. If there's anything else we can help you with, please feel free to give us a holler by replying to your ticket case with Russ. We're here to make things right by you!
Thanks again for giving us the chance to learn and evolve!
—The Kelly Obi NY Customer Care Squad 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: [email protected] | FAQS: https://kellyobi.com/a/detective-faq
KJ
Kaisee J.
Kelly obi don’t play with me !!
I just placed an order today & I pray that I receive my order before my event in September. I have a friend who ordered a dress from Kellyobi “super cute” & good quality . All I got to say is Kelly Obi don’t play with me if you can’t deliver then refund my money ASAP & I mean ASAP ORDER #43729
Response from KELLY OBI NYAug 26, 2024
Hey Kaisee! Your “Kelly Obi don’t play with me!” definitely brought a smile to our faces, and we’re on the same page with you. 😊 To keep you in the loop, our standard order processing time is 4-5 business days. Once your order hits the road, it typically takes 7-14 days for delivery. This info is clearly outlined on our Order & Delivery and FAQs pages for your convenience.
We know your event is in September, and since there's a chance the dress might not make it in time, we've paused the fulfillment of your order and have already issued a refund to ensure you're not left hanging. Massive apologies for any inconvenience this might cause.
We also want to acknowledge that the reviews on Trustpilot may have caused some anxiety. While we’ve had a few bumps along the way, these 17 negative reviews don’t reflect the thousands of quietly satisfied customers we’ve served since launching last year.
We wish we could offer expedited shipping, but since we provide free shipping to all our customers in the US and around the world, our current shipping options are the most ideal within this setup. If you have any further questions or need assistance, feel free to reach out. Thanks for giving us a shot, and we hope to serve you in the future with a better timeline!
—The Kelly Obi NY Customer Care Squad 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: [email protected]
