Nigel
Infusionsoft were brilliant at chasing…
Infusionsoft were brilliant at chasing and signing us up.. That is where the brilliance ended. Once signed up, interest levels went south and they didn't even have the courtesy to answer some of our emails let alone take any action. I'll soon be an ex-customer of Infusionsoft and feel like a weight has been taken off my shoulders. 25 Oct 18 22:36 Reply to Sarah, Advocacy Manager. Your reply is inaccurate and condescending. There was no "miscommunication". For clarity, I emailed sales AND support. Get your facts straight rather than making statements in a state of ignorance. I suggest you contact Wes (Customer Success Manager) who called me within a few business hours of us cancelling and discover where issues at your end manifest themselves rather than making me, the customer, out to be incompetent. For your reference, the time of the call was 23 Oct 18 16:02 BST.
Response from KeapOct 25, 2018
Hi Nigel, I am sorry to hear that your experience wasn't a great one. It sounds like there was some miscommunication around who you would need to contact for support. Unfortunately, our sales team is not typically the team who is best suited to assist you with getting set up. We do have 24-hour Support via chat and phone, but I do apologize if that info was not more readily available to you. I am sorry that we did not meet your expectations and we understand your decision. We are always sorry to lose a customer and your feedback has been heard by our leadership team. Regards, Sarah, Advocacy Manager