KeapReviews of keap.com

I love it! Great tool

I'm not with Keap, but Infusionsoft, and it's not very user friendly, though it gets the job done once you figure it out. I know I don't use it to its fullest extent or price tag, so I wish it was easier to use. It does do more than other cheaper alternatives and I hope in the future I'll learn enough to utilize it more fully.

Keap has improved the efficiency of my business, and allowed me to increase my earning potential!

I've been using Keap (formerly Infusionsoft) for over 5 years now and cannot imagine my work without it. It would have been too stressful to do our business without proper automation.

Powerful software, but still not proficient with how to use it effectively as a new business with a small client list. Manual client appointment scheduling procedures could be improved on the site, and added to the App. Easier to get issues/questions resolved with phone versus virtual chat, but associates are courteous and helpful.

I have CRM phobia and this is the best CRM I have ever used. In the first few weeks, I saw an increase in my bottom line because I had a significantly better grasp of my customers and leads. The initial training.onboarding is excellent. The only drawback for me is to truly master the product, I will need more training at an additional cost and I did not budget that when I purchased the product. Still an excellent product.

At first, was a little intimidated but after the first onboarding call, I was hooked. This thing is priced very affordably for a small business like mine and fits perfectly for our growing needs. Appreciate everyone I have had the pleasure of interacting with since we started.

I have used Infusionsoft since 2014 and I love many things about it. However; this year has not been so good. Many of the automated features were not working when I needed them to. I am in the Health Insurance industry and with the time frame the Government has created I have about 45 days to make my living for the year. Infusionsoft had a campaign to make calls to specific clients where I could record a message (with my voice) and the calls would go out to hundreds of my clients in a matter of seconds. Just Amazing and extremely time saving! The things that saved me time in automation did not work this year. I had put in many calls to support about the automated calls back in October of 2018 and still have not gotten anything resolved. So the fun part.... the calls would go out but the number displayed in the caller ID was the phone number to Infusionsoft, Not mine. This does me no good if one of my clients wants to call me back! Here is the case number if anyone at Infusionsoft wants to verify this. Case 1345924: Infusionsoft's number displaying on Voice Communications in this case number they claim to have it fixed *Known Issue 01311934, 01345898, Voice Broadcast Recording Failure, The calls would go out but the caller ID was still a mess. I had to take a picture on my phone and send it in to IT to show them that the system was not fixed and they still had issues. I had to hire a virtual assistant to help me call out to my clients (Extra fees) and when I asked Infusionsoft to discount what I pay until they get that feature fixed the stated that their contact does not offer discounts when they have a technical issue. Nice.... Oh and ya... still not fixed, since October of LAST YEAR! It is a VERY expensive CRM and the main reason why I pay the money is to have the Automation that it brags about. But what good is that if they do not fix the issues or offer compensation when things are broke. Do your research before you put your time and money into this program.