KeapReviews of keap.com

Thank you very much

The software is not bad, the only problem is that is very expensive and has lot of permission s troubles with the users. However, the worst part is the support. I've been dealing with them for 8 months circa, in order to fix few things that are not on my power to control, and they rarely get back to my emails with "we are working on it. " or "Can you send me a screenshot?". Well, at the end of the day, after 8 months looks like they are playing around and not solving the issues at all. It has been almost 1 year that I'm paying circa 600 USD per month and not even able to: 1) use 1 of the admin profile (which is locked and not able to see anything and needs to use another CRM to catch up the work of the other members of the team). 2) Still have permission troubles with at least the other 30%of the users. 3) Before to subscribe last year, they told me I would have been able to manage 2 bank accounts for receiving the payments. Apparently is not even on their plan at the moment. 4) 3 days ago we notice that all the users (except for the admins) lost all the configurations, photos, data, profile details and part of permissions. Of course i tried to get in touch with them again but guess what? No answer yet. Also asked for a discount at least meanwhile we are waiting to fix this issues but they have completely ignored my request. Again, for less money you can find way better solutions. All of this is just unacceptable. UPDATE Today is the 28th of May and not a word/email/call from anyone. 3 days ago we lost also the ability to edit contact s field by all the users, except from the admin users.

Learning a new skill is always daunting and their concern and help were awesome!

Infusionsoft helps me improving my customer caring. My campains give me the possibilities to know other people my best part of my work. I am very happy to reccomend you this app

A steep learning curve, but with a little willingness to learn, this program really does it all. Also, and maybe most important, their customer service (especially the Live Chat) is the best. Would definitely recommend.

The app works good for our needs. Keep us in constant touch with customers.

I see so many upgrade to Keap that look amazing yet it lacks the power of Infusionsoft. At the same time Infusionsoft could benefit from the same upgrades and innovation. Feels like Infusionsoft users see losing out.

I am still trying to learn the program. I seem to have lost some leads by filtering???