KAYALIReviews of kayali.com

4.1597 reviews
Cosmetics & Makeup

KAYALI

About KAYALI

Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.

KAYALI (kayali.com) has 597 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: kayali.com
Website: kayali.com
Category: Cosmetics & Makeup
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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KAYALI reviews

597 approved reviews, newest moderated first

Sigrid
Dec 5, 2025
Besteld vanuit Nederland, en echt top…
Besteld vanuit Nederland,en echt top geregeld! Duidelijke site, je moet wel af en toe weer even Nederland opnieuw selecteren omdat de prijs dan verschiet. Snelle verzending, zelfs vanuit Dubai, en geen extra kosten bij de douane. Je moet wel echt de ".com" site hebben, niet met extra toevoegingen. Hier kun je ook een aantal van de geuren vinden die in Nederland niet (meer) of slecht te krijgen zijn. Ik heb van a tot z alles kunnen volgen, de enige partij die weer eens niet volledig duidelijk was in de communicatie was dhl hier in Nederland...
Response from KAYALIDec 17, 2025
Hello Sigrid, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. We look forward to bringing you more fragrances that you love and hope you continue to enjoy the KAYALI experience in the future. Kind Regards, KAYALI Customer Care Team
Amale D.
Dec 3, 2025
The Marrakesh in a Bottle
The Marrakesh in a Bottle fragrance is out of this world. So happy with my purchase.
Response from KAYALIDec 17, 2025
Hello Amale Dagher, Thank you for your lovely feedback. We’re so happy to hear you’re enjoying Marrakesh in a Bottle and that it made such a strong impression. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. We look forward to bringing you more fragrances that you love and hope you continue to enjoy the KAYALI experience in the future. Kind regards, KAYALI Customer Care Team
Janelle A.
Dec 2, 2025
Bad team and weak Arabic smells.
They really are bad at making perfumes that last or have any strength. Even worse is their customer service. I don’t ever buy anything from Canada and I guess maybe that’s something to do with it but Phlur is the same way and they operate out of Canada. They are very disrespectful and rude to clients. They don’t deserve my business and will never have it again.
Response from KAYALIDec 17, 2025
Hello Janelle Anderson, Thank you for sharing your feedback. We’re sorry to hear the fragrances didn’t meet your expectations in terms of strength or longevity, and we sincerely regret that your experience with our Customer Care team felt disappointing. This is not the level of service we aim to provide. To help us resolve this promptly, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and assist you as quickly as possible. Kind regards, KAYALI Customer Care Team
Mark F.
Dec 2, 2025
Weak perfume and even worse customer support! Awful.
I wouldn’t buy another item from this company. Their customer service is so bad and their lame staff is actually rude. They are the worst and are so greedy and unprofessional. They are the most difficult people and do not care about the customers. I had purchased many bottles to try but will never buy anymore. Their products last less than 30 minutes on me for most 90+ of them and that’s being nice about it. I just see them as greedy women who I hope fail because they treat their customers like bacon.
Response from KAYALIDec 17, 2025
Hello Mark Franchese, Thank you for sharing your feedback. We’re very sorry to hear the fragrances didn’t meet your expectations for longevity, and we truly regret that your experience with our Customer Care team felt disappointing. This is not the level of service we aim to provide. To help us resolve this promptly, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and assist you as quickly as possible. Kind regards, KAYALI Customer Care Team
Susan G.
Dec 2, 2025
ZERO communication in regard to the…
ZERO communication in regard to the shipment of my order and ZERO response to my emails requesting this info!!! Ridiculous! If you are going to do business online…get your shipping act together!! I will never order directly from them again.
Response from KAYALIDec 17, 2025
Hello Susan Goebel, Thank you for sharing your feedback. We’re very sorry for the lack of shipment updates and for not responding to your emails, this is not the level of service we aim to provide, and we understand how frustrating this is. To help us resolve this promptly, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and assist you as quickly as possible. Kind regards, KAYALI Customer Care Team
Mario J.
Nov 28, 2025
Kayali’s customer service is the worst
Kayali’s customer service is the worst. I’ve been sending emails since early October about a refund that they have yet to issue to Klarna. Do not purchase from them directly. Purchase from Sephora but not directly from them. I’ve even sent DM’s to Mona’s IG and the Kayali IG and no one is answering or helping me out. This company just ignores their customer. Never purchasing ever again from their brand.
Response from KAYALIDec 17, 2025
Hello Mario Jasso, Thank you for sharing your feedback. We’re very sorry to hear about the delay with your Klarna refund and the lack of responses, this is not the level of service we aim to provide, and we understand how frustrating this has been. To help us resolve this promptly, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and assist you as quickly as possible. Kind regards, KAYALI Customer Care Team
Joanna
Nov 25, 2025
Love it ❤️
Love it ❤️, i adore the scent of marshmallow
Response from KAYALIDec 17, 2025
Hello Joanna, Thank you for your lovely feedback. We’re so happy to hear you’re enjoying Yum Boujee Marshmallow and that it made such a strong impression. Kind regards, KAYALI Customer Care Team
Kimberlee
Nov 14, 2025
DO NOT BUY PERFUME ONLINE directly from…
DO NOT BUY PERFUME ONLINE directly from them. Go to a store to be able to test it, then buy it there, don't give your money directly to them. Everyone was raving about Musk 12 and the notes sounded like a scent I would enjoy. I knew after 2 sprays it was not the scent for me. I contacted them to start the refund process and they are stating only if the bottle is unopened!! How is that possible when they exclusively sell it on their site and I can't test it. They are now ignoring my emails and it has to be returned in 14 days and shipping was super slow.
Response from KAYALIDec 17, 2025
Hello Kimberlee, Thank you for sharing your feedback. We’re sorry to hear the scent wasn’t what you expected and that the return experience has been frustrating, this is not the level of service we aim to provide. To help us resolve this promptly, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and assist you as quickly as possible. Kind regards, KAYALI Customer Care Team

KAYALIReviews of kayali.com

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KAYALIReviews of kayali.com

KAYALI reviews

Besteld vanuit Nederland, en echt top…

The Marrakesh in a Bottle

Bad team and weak Arabic smells.

Weak perfume and even worse customer support! Awful.

ZERO communication in regard to the…

Kayali’s customer service is the worst

Love it ❤️

DO NOT BUY PERFUME ONLINE directly from…

About KAYALI

About these reviews

More in Cosmetics & Makeup

potency710.com

Procell Therapies

Greenbiomedspa

Littlestuff4u Minerals

KAYALI reviews

Besteld vanuit Nederland, en echt top…

The Marrakesh in a Bottle

Bad team and weak Arabic smells.

Weak perfume and even worse customer support! Awful.

ZERO communication in regard to the…

Kayali’s customer service is the worst

Love it ❤️

DO NOT BUY PERFUME ONLINE directly from…