KAYALIFounded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
KAYALI (kayali.com) has 597 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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FG
Overpriced and overrated perfumes. Barely smells like anything. Way overpriced for the quality
Response from KAYALIJan 13, 2026
Hello, Thank you for sharing your feedback. We’re sorry to hear that our fragrance didn’t meet your expectations. At KAYALI, we’re committed to creating high-quality, thoughtfully crafted scents, and we truly value hearing from our community. Kind Regards, KAYALI Customer Care Team
Latrice B.
I received my perfume and it's everything and more.
Response from KAYALIJan 8, 2026
Hello Latrice, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. We look forward to bringing you more fragrances that you love and hope you continue to enjoy the KAYALI experience in the future. Kind Regards, KAYALI Customer Care Team
Treece S.
I love the website. Offers the full range of Kayali products. Very easy to navigate. Also gorgeous optics.
Response from KAYALIJan 5, 2026
Hello Treece, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. We look forward to bringing you more fragrances that you love and hope you continue to enjoy the KAYALI experience in the future. Kind Regards, KAYALI Customer Care Team
Lea
Very fast shipping and I love the scent ! Thank you Kayali💓
Response from KAYALIJan 5, 2026
Hello Lea, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. We look forward to bringing you more fragrances that you love and hope you continue to enjoy the KAYALI experience in the future. Kind Regards, KAYALI Customer Care Team
Shawn S.
Placed my order Dec 18th for Christmas.. today is the 31st.. it was delivered and hour away.. No return emails and no contact number.. Very Poor Customer Service..
Response from KAYALIJan 5, 2026
Hello Shawn, Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating and concerning this situation is. This is not the level of service we aim to provide. To help us resolve this promptly, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and assist you as quickly as possible. Kind regards, KAYALI Customer Care Team
Kim
I’m disappointed with my experience ordering from Kayali. My order (KYUS-49907) was marked as delivered, I’m disappointed with my experience ordering from Kayali. My order (KYUS-49907) was marked as delivered, but I never received the package. I contacted customer service promptly and provided all requested information, expecting either a replacement or a refund. Unfortunately, my refund request was denied despite the fact that the order was never received. There was no additional proof provided that the package was actually delivered to me, and I was left responsible for the cost of an item I never got. I enjoy Kayali’s fragrances, but the lack of resolution in this situation was frustrating. I would recommend that the company reconsider how they handle lost or misdelivered packages, as customers should not be left out of pocket for items they never receive. I never received the package. I contacted customer service promptly and provided all requested information, expecting either a replacement or a refund. Unfortunately, my refund request was denied despite the fact that the order was never received. There was no additional proof provided that the package was actually delivered to me, and I was left responsible for the cost of an item I never got. I enjoy Kayali’s fragrances, but the lack of resolution in this situation was frustrating. I would recommend that the company reconsider how they handle lost or misdelivered packages, as customers should not be left out of pocket for items they never receive. To avoid the headache, I would shop at Sephora from now on
Response from KAYALIJan 5, 2026
Hello Kim, Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating and concerning this situation is. This is not the level of service we aim to provide. To help us resolve this promptly, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and assist you as quickly as possible. Kind regards, KAYALI Customer Care Team
Kate C.
I ordered 2 bottles of perfume - same size 100ml bottles - only one was packaged in the box with shipping receipt stating two were in box. After a few emails and showing pictures of the box and its contents, they said it was a UPS issue - insinuating the shipping company took the perfume. All in all, I’m out money and perfume.
Response from KAYALIDec 29, 2025
Hello Kate, Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating and concerning this situation is. This is not the level of service we aim to provide. To help us resolve this promptly, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and assist you as quickly as possible. Kind regards, KAYALI Customer Care Team
S M.
I paid £110 for a bottle of musk 12 excited that it was re-released again however when I received the bottle it was damaged and leaking out at the top of the atomiser with picture of it bring bent. The spray is bent when I contact the customer service all they replied was that they could not give me a refund or investigate because it was past 14 days this is against the law as you sold me a faulty product and all faulty products regardless of proof of purchase or not as I did not keep the email order confirmation should be replaced or refunded very disappointed will stick to luxury brands like Chanel I will not buy from kayali again!
Response from KAYALIDec 23, 2025
Hello, Thank you for taking the time to share your experience, and we are truly sorry to hear about the condition in which your Musk 12 arrived. This is certainly not the experience we want for our customers, especially for a fragrance you were excited to receive. We sincerely apologize for the leakage you described. To help us resolve this matter as quickly as possible, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and provide the necessary assistance. Your feedback is important to us, and we appreciate you bringing this to our attention. With Love, KAYALI Customer Care Team
