KAYALIReviews of kayali.com

4.1597 reviews
Cosmetics & Makeup

KAYALI

About KAYALI

Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.

KAYALI (kayali.com) has 597 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: kayali.com
Website: kayali.com
Category: Cosmetics & Makeup
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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KAYALI reviews

597 approved reviews, newest moderated first

Stephany A.
Dec 19, 2025
I recently purchased the Kayali…
I recently purchased the Kayali Marshmallow fragrance and I’m genuinely impressed. The scent is sweet without being overpowering, with a soft, creamy marshmallow note that feels cozy and feminine. It layers beautifully with other perfumes but is also lovely on its own. The longevity surprised me — it lasted several hours on my skin and even longer on clothing. I also love the packaging; it feels luxurious and well thought out. Overall, this has quickly become one of my go-to fragrances, especially for everyday wear. I’d definitely consider purchasing another Kayali scent in the future.
Response from KAYALIDec 19, 2025
Hello Stephany, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. We look forward to bringing you more fragrances that you love and hope you continue to enjoy the KAYALI experience in the future. Kind Regards, KAYALI Customer Care Team
Jacqueline G.
Dec 18, 2025
Absolutely awful customer service
Absolutely awful customer service! Placed an order 30th November , I’ve contacted them twice to find out expected delivery timescale and I’m getting nowhere. I’ve now requested that they cancel and refund but I’m not expecting a quick response. Avoid avoid avoid
Response from KAYALIDec 19, 2025
Hello Jacqueline George, Thank you for sharing your feedback. We sincerely apologize for the delays and lack of updates on your order. This is not the level of service we aim to provide. Your order was placed during a high volume period, which unfortunately caused slower processing and response times. We understand how frustrating this must be and truly regret the inconvenience. To help us resolve this promptly, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and assist you as quickly as possible. We appreciate your patience and for bringing this to our attention. Kind regards, KAYALI Customer Care Team
lele
Dec 18, 2025
Love my new KAYALI fragrance
Bought last week the new freedom Santal and fall in love at first spray. I waited a bit for shipping but I’m so happy with the fragrance.
Response from KAYALIDec 19, 2025
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. We look forward to bringing you more fragrances that you love and hope you continue to enjoy the KAYALI experience in the future. Kind Regards, KAYALI Customer Care Team
Georges E.
Dec 18, 2025
I love Kayali perfumes
I love Kayali perfumes! The scents are rich, luxurious, and totally unique – unlike anything I’ve tried before. My favorite is Vanilla | 28, And the longevity is fantastic and I have had so many compliments whenever I wear it! Delivery was quick and the packaging was beautiful and elegant. Customer service was also helpful when I had a question about scent notes. Highly recommend Kayali to anyone❤️
Response from KAYALIDec 19, 2025
Hello Georges Elias, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. We look forward to bringing you more fragrances that you love and hope you continue to enjoy the KAYALI experience in the future. Kind Regards, KAYALI Customer Care Team
December
Dec 17, 2025
Always amazing
Always such a good perfume. I bought musk, vanilla, and one of the new freedom perfumes. The vanilla an musk were amazing for me, but the freedom santal was a bit too strong for my taste. Smells great but it was overpowering.
Response from KAYALIDec 18, 2025
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. We look forward to bringing you more fragrances that you love and hope you continue to enjoy the KAYALI experience in the future. Kind Regards, KAYALI Customer Care Team
customer
Dec 16, 2025
Not convinced they are not a SCAM
Appalling service. Similar to previous reviewers. Placed an order on the 21st Nov they took the payment and now nothing. No updates to status or indication that the order has been delayed. Sadly they provide very few ways to contact them and so far all my attempts have received no reply.... ....actually one did get an update. They merged them but provided no update or response to the issue in any way. I would say avoid and spend your money elsewhere. My last request is to pretty much cancel my order and if they fail to respond i'll attempt to claim the money back from my credit card.
Response from KAYALIDec 17, 2025
Hello, Thank you for sharing your feedback. We sincerely apologize for the delays and lack of updates on your order. This is not the level of service we aim to provide. Your order was placed during a high volume period, which unfortunately caused slower processing and response times. We understand how frustrating this must be and truly regret the inconvenience. To help us resolve this promptly, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and assist you as quickly as possible. We appreciate your patience and for bringing this to our attention. Kind regards, KAYALI Customer Care Team
Al
Dec 15, 2025
Items aren't shipped to customers
I ordered an item on Nov 30th and it hasn't arrived nor been shipped. There is no customer service number and on email they don't respond or let you know if your item will ever arrive. Buy from a company that actually sends your perfume to you
Response from KAYALIDec 17, 2025
Hello Al, Thank you for taking the time to share your experience. We’re truly sorry for the delay and for the lack of updates, this isn’t the standard of service we aim to provide. Orders placed during peak periods can sometimes take longer to process, but we understand how frustrating it is to feel left without clear communication, and we sincerely apologize. To help us resolve this promptly, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and assist you as quickly as possible. Kind regards, KAYALI Customer Care Team
ZippyMD
Dec 6, 2025
Terrible company with awful customer…
Terrible company with awful customer service. I ordered fragrances from this company and spent over $150.00. I received a package that was devoid of any fragrances. I contacted them and was told to open an investigation with USPS. I went to the post office and was told there were two other pending shipments. The post office stated they could not open an investigation because it appeared kayali did not ship the fragrances. I conveyed this information to kayali and also included the two additional tracking numbers. Kayali responded that I would need to file a complaint with the post office. These people are scammers. It's truly disgusting how these companies stay in business.
Response from KAYALIDec 17, 2025
Hello, Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating and concerning this situation is. This is not the level of service we aim to provide. To help us resolve this promptly, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and assist you as quickly as possible. Kind regards, KAYALI Customer Care Team

KAYALIReviews of kayali.com

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KAYALIReviews of kayali.com

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I recently purchased the Kayali…

Absolutely awful customer service

Love my new KAYALI fragrance

I love Kayali perfumes

Always amazing

Not convinced they are not a SCAM

Items aren't shipped to customers

Terrible company with awful customer…

About KAYALI

About these reviews

More in Cosmetics & Makeup

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KAYALI reviews

I recently purchased the Kayali…

Absolutely awful customer service

Love my new KAYALI fragrance

I love Kayali perfumes

Always amazing

Not convinced they are not a SCAM

Items aren't shipped to customers

Terrible company with awful customer…