Lacresha W.
Misplaced package
* Below is an email between me and the customer service team. If I'm being honest, if the emails weren't tagged as customer service I would have thought I was speaking with the owner herself. Even though, I made them aware I launched my own investigation for my missing package, KAYALI initiated their own investigation. They have a forever customer in me!!!!! * Hello, I am pleased and very relieved that I received my package. I spoke with the gentleman, who handled the delivery, as he was placing mail in the mailbox today. The package was there, but he placed it in the incorrect mailbox. I am just thankful it wasn't lost. Thank you all for being in constant communication with me over such a small purchase. It is greatly appreciated. You could have just stopped responding after the first email, as the responsibility no longer lay with you. I commend the professionalism and top-tier customer service.
Response from KAYALIApr 6, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team