KAYALIFounded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
KAYALI (kayali.com) has 597 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Keri D.
Love the products and packaging. Just wish the post office was quicker !
Response from KAYALIApr 6, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Chekhar F.
Amazing fragrances / amazing customer care team 😍😍
Response from KAYALIApr 6, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Debs
I ordered the new Eden Peach 🍑..this was my first time ever trying the perfume and I was excited..despite having to pay almost £6 for mailing…it wasn’t even sent quickly..it took a long time, so I have no idea how they justify that posting cost… BUT MY REAL ISSUE WAS THAT WENT IT ARRIVED IT WAS DAMAGED AND EVEN MY MAIL LADY STANK IF IT! If I pay for £6 shipping can’t they make an effort to securely mail? Then I contacted them immediately via their (horrible to navigate due to over marketing of Mona herself) website.. I was told I had to return the item for a refund a..I tried to explain it was shattered and I was afraid to mail,back as I didn’t even think the Royal Mail or evri would accept leaking perfumes that are heavy on the alcohol.. But they said basically if I would not return I couldn’t be reimbursed.. AVOID THEM..BAD CUSTOMER SERVICE AND TOO BE HONEST THE PERFUME SMELT CHEAP..I still haven’t gotten the stench out of my doorway ..and I am sure my. Ail lady won’t ever buy it either
Response from KAYALIMar 30, 2026
Hello, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the condition your Eden Sweet Peach | 35 order arrived in, that’s certainly not the experience we want for any customer. All of our orders are carefully packed, but unfortunately damage in transit can occasionally occur. We completely understand how disappointing it must have been to receive a shattered item, especially after waiting for delivery. Regarding the return request, our team asks for damaged items to be returned where possible as part of the claims process with the shipping carrier. To help us resolve this matter as quickly as possible, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and provide the necessary assistance. Thank you for sharing your feedback, and we appreciate your patience while we look into this matter. With Love, KAYALI Customer Care Team
Tammy
Smells so good!!
Response from KAYALIMar 29, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Ashante
My experience was great because of the excellent customer service and how easy it was to navigate the website. I've been a Kayali fan for years!!! Love their product and I will continue to purchase!! ❤️❤️
Response from KAYALIMar 23, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Sarai G.
Hi Kayali team, I just wanted to share a little story about how much Kayali means to me. It’s actually Vanilla 28 scent that brought my fiancé and me together—what started as a simple compliment turned into a conversation, and now we’re getting married. I’m planning to wear Kayali on my wedding day because it feels like such a full-circle moment for us. I just wanted to say thank you for creating something so special. If you ever share samples or surprises, it would mean so much to include something from Kayali in my wedding day memories. Either way, I truly appreciate your brand being part of our story.
Response from KAYALIMar 30, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Husaam N.
Have reported that my parcel has not been delivered but have not had any acknowledgement from Kayali, only an automated email….
Response from KAYALIMar 23, 2026
Hello Hussam, We are sorry to hear about your experience and sincerely apologize that your order was not delivered on time. To help us resolve this matter as quickly as possible, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and provide the necessary assistance. Thank you for sharing your feedback, and we appreciate your patience while we look into this matter. With Love, KAYALI Customer Care Team
Isabel A.
The customer service team is really awesome and lovable, they understand our anxiety as clients to put our hands on their latest scents, I feel in love with the brand by smelling yum boujee marshmallow, and then it was Eden apple, Eden lychee and at some point I said you know what I'm going to try every fragrance they have but my budget it's not the biggest but hey they have sample sizes you can order so those I'm not familiar with at the moment I will be very shortly. They had DHL issues because out the political ongoing on that side of the world which first being human I regard that their team are safe, and it's okay that my purchase was delayed getting here. It was worthy... They just came out with a peach and a pear scent that it's already making its way to me too.
Response from KAYALIMar 19, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
