KAYALIReviews of kayali.com

4.1597 reviews
Cosmetics & Makeup

KAYALI

About KAYALI

Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.

KAYALI (kayali.com) has 597 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: kayali.com
Website: kayali.com
Category: Cosmetics & Makeup
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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KAYALI reviews

597 approved reviews, newest moderated first

Mercedes W.
Apr 8, 2026
I ended up gettting the sample set and…
I ended up gettting the sample set and they ended up sending some other ones for free and I can’t remember what I sprayed on me but it smelled so good. I can’t wait to spray it on again 🤍
Response from KAYALIApr 8, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Octavia F.
Apr 8, 2026
Crack bottle with no resolution
When I received my bottle it was cracked but because I don’t keep the bottle in my possession I couldn’t get it replaced, how was I supposed to know that they would want a BROKEN bottle back?
Response from KAYALIApr 8, 2026
Hello Octavia, We are sorry to hear about your experience. As mentioned in our FAQ, customers are required to keep the product in their possession when reporting any damage so we can properly assess and resolve the issue. This will allow us to properly investigate and provide a resolution where possible. Please note that all of our perfumes are carefully packaged and properly transported to ensure they arrive in perfect condition. If you have any additional details to share, please feel free to reach out to our Customer Care team and we will be happy to assist further. With Love, KAYALI Customer Care team
Lakeisha D.
Apr 8, 2026
Didn’t even get my order yet it stated…
Didn’t even get my order yet it stated it was coming April 5 than they changed it to April 7 still no order dissatisfied
Response from KAYALIApr 8, 2026
Hello Lakeisha, We sincerely apologize for the delay with your order. Our Customer Care team has reached out to you via email to provide an update and assist you further with your delivery. We kindly ask you to check your inbox for their message. If you need any additional assistance, please don’t hesitate to respond to that email, our team are here to help and ensure this is resolved for you as quickly as possible. With Love, KAYALI Customer Care team
Shameka W.
Apr 8, 2026
These are great products!
The 2 that I ordered smell great!
Response from KAYALIApr 8, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Omni M.
Apr 8, 2026
Amazing
Love the new product
Response from KAYALIApr 8, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
DW
Apr 8, 2026
The packaging was cute
The packaging was cute with the bow. It was also smart for whoever to place the sample under the product so it wouldn’t be all over the place and potentially cause it to burst.
Response from KAYALIApr 8, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Danette F.
Apr 8, 2026
Love the smell but it came broken
Love the smell but it came broken
Response from KAYALIApr 9, 2026
Hello Danette, Thank you for your review! We are so glad you love the fragrance. We are very sorry to hear that your item arrived broken. To help us resolve this matter as quickly as possible, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and provide the necessary assistance. We appreciate your patience while we look into this matter. With love, KAYALI Customer Care Team
Kye
Apr 8, 2026
Great
They sent updates, got me my order in a timely manner! I love the scents that i chose & definitely will be ordering off this website again!
Response from KAYALIApr 8, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team

KAYALIReviews of kayali.com

About KAYALI

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KAYALIReviews of kayali.com

KAYALI reviews

I ended up gettting the sample set and…

Crack bottle with no resolution

Didn’t even get my order yet it stated…

These are great products!

Amazing

The packaging was cute

Love the smell but it came broken

Great

About KAYALI

About these reviews

More in Cosmetics & Makeup

potency710.com

Procell Therapies

Greenbiomedspa

Littlestuff4u Minerals

KAYALI reviews

I ended up gettting the sample set and…

Crack bottle with no resolution

Didn’t even get my order yet it stated…

These are great products!

Amazing

The packaging was cute

Love the smell but it came broken

Great