KAYALIReviews of kayali.com

4.1597 reviews
Cosmetics & Makeup

KAYALI

About KAYALI

Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.

KAYALI (kayali.com) has 597 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: kayali.com
Website: kayali.com
Category: Cosmetics & Makeup
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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KAYALI reviews

597 approved reviews, newest moderated first

Marquise S.
Jul 1, 2026
Don't be afraid to try out new perfume because we all used to Chanel, Prada, Gucci, etc.
Hey, I mean, it was stress-free ordering from your website, and I had never heard of you guys until my boyfriend mentioned it. He threw me the phone and said, 'I want you to with this.' So I'm super excited to try you guys out.
Response from KAYALIJul 1, 2026
Hello Marquise, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Ladora B.
Jul 1, 2026
I am absolutely in love with Yum…
I am absolutely in love with Yum Pistachio Gelato 33! This perfume is pure magic in a bottle. From the very first spray, it wraps you in the most delicious, creamy, dreamy scent that feels both playful and luxurious. The pistachio note is beautifully blended with sweet, fluffy gourmand notes, creating a fragrance that is warm, addictive, and completely unforgettable. It smells like the most decadent dessert—but elevated, sophisticated, and never too sugary. It’s sweet, soft, comforting, and somehow still sexy all at once. What I love most is how unique it is. I’ve never smelled anything quite like it, and every time I wear it, I get so many compliments and people asking what I’m wearing. The longevity is impressive, and the scent lingers in the most beautiful way throughout the day. This has easily become one of my all-time favorite fragrances. If you love gourmand scents and want something irresistible, Yum Pistachio Gelato is a must-have!
Response from KAYALIJul 1, 2026
Hello Ladora, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Oriana
Jun 24, 2026
Ordering was super easy online
Ordering was super easy online. The shipping process was miscommunicated by a 3rd party but when I reported the incident I immediately received a email from the company. The product is 100% amazing! I can’t fault my favourite scent- Boujee Marshmallow. Now I have a few more to sample and fry out. Super stoked about this!
Response from KAYALIJun 29, 2026
Hello Oriana, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Eliz
Jun 15, 2026
Pathetic service
Pathetic service. Perfume was good but damage. I ordered for my friend wedding to gift her I provides all the photos and videos and they jot sending replacement lol. I have only 3 days. They replied me after 1 week and then said i am lying and send them the broken item back so they can see if i am lying or not. Cuz they are blind cant see the detailed videos lol. I dont recommend buyinh from there
Response from KAYALIJun 16, 2026
Hello Eliz, Thank you for sharing your feedback. We are truly sorry to hear about your experience, and we understand how frustrating and concerning this situation is. This is not the level of service we aim to provide. To help us resolve this matter as quickly as possible, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and provide the necessary assistance. Your feedback is important to us, and we appreciate you bringing this to our attention. With regards, KAYALI Customer Care Team
Jy J.
Jun 12, 2026
Very bad service
Very bad service. I order a set for my friend wedding and the perfume bottle was leaked and outer packaging was like dirty mouldy and they are even replying my email. Will never order from them ever again
Response from KAYALIJun 16, 2026
Hello, Thank you for taking the time to share your feedback with us. We are sorry to hear about your experience. Please note that customer satisfaction is extremely important to us and our Customer Care team have replied to your case in line with our internal policies as you also reached out to us via email. Thank you for your patience and understanding. With Love, KAYALI Customer Care Team
Peggy-Sue E.
Jun 9, 2026
Great Experience
2nd order now, always VERY Fast shipping, great products, nice extra samples ♡ The Quality of the perfumes is amazing, I love their 10ml sets, because I love to try out different ones every day and layer them.
Response from KAYALIJun 11, 2026
Hello Peggy, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Jamee S.
Jun 9, 2026
Product/Perfume/Perfection!
I'm new to the Kayali brand, so I ordered the Vanilla 28 and Musk Santal Duo. Browsing and ordering was easy and concise. The product/packaging arrived undamaged and neat. Perfumes smell absolutely amazing!!!
Response from KAYALIJun 9, 2026
Hello Jamee, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Raihana
Jun 8, 2026
Love it
Love love love
Response from KAYALIJun 9, 2026
Hello Raihana, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team

KAYALIReviews of kayali.com

About KAYALI

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KAYALIReviews of kayali.com

KAYALI reviews

Don't be afraid to try out new perfume because we all used to Chanel, Prada, Gucci, etc.

I am absolutely in love with Yum…

Ordering was super easy online

Pathetic service

Very bad service

Great Experience

Product/Perfume/Perfection!

Love it

About KAYALI

About these reviews

More in Cosmetics & Makeup

potency710.com

Procell Therapies

Greenbiomedspa

Littlestuff4u Minerals

KAYALI reviews

Don't be afraid to try out new perfume because we all used to Chanel, Prada, Gucci, etc.

I am absolutely in love with Yum…

Ordering was super easy online

Pathetic service

Very bad service

Great Experience

Product/Perfume/Perfection!

Love it