Sarah B.
Worst experience ever ordering…
Worst experience ever ordering something online. I feel like I was completely robbed. Only way I could order the “Good Apple Foundation Balm” in my shade was in a bigger bundle because they were sold out in individuals. So I caved and got the package $$$. I received my confirmation email stating I’ll be receiving another email the following day or so with a tracking #- never came. I am not tech illiterate, work for Apple, and know how to check my email. I did not overlook that email in anyway and it did not go to junk I kept checking. Excited to try something new for myself. Almost a month later I receive a email from their customer service with a survey asking how I’m enjoying my new products. I filled out the survey explaining I’m still waiting for those products. I called customer service. To be treated horribly. Was told I don’t understand and probably couldn’t find the email with tracking information but that it was delivered- but don’t worry they will refund or resend it all out again. I said no it was never delivered. I am home all day and when I’m not, my 73 yo retired Roomate is. I know how these systems work. If they had actually sent it out an automatic email would of been sent to me with the shipping info to track. Nothing. So don’t lie to me and try and make me out to be the stupid one. I asked her to send it all out to me, give me confirmation number, etc. she decided “to be nice today” (her words) she would give me priority shipping for free (confirmed multiple times it would be on my doorstep in 2 days). we hung up. 4 days later & still nothing. I call back and they state they are so sorry but they couldn’t fulfill the order and someone was supposed to of contacted me; because they are out of one of the shades of foundation I ordered (I got 010 & 012 not knowing which will be best or maybe a possible combination) (she refunded me for 012 shade they were out of) but are sending me the rest and it should arrive shortly. 2 weeks later I received everything in the pack EXCEPT for the 010 shade I was expecting. The ONLY reason I ordered the set of everything was for the foundation in 010. Called customer service AGAIN. They stated they sent everything that they had in stock but must of been out she would look into it- sure enough they were out of stock which is why they didn’t send it out. She said she would send it but at this point I was a little frustrated and so I asked for a confirmation and said let’s see if it actually happens. That was 3 weeks ago. I just got off with customer service for the final time (because I’m done with attempting to use their business now). Gave her the latest updated order #, she apologized profusely for the long ordeal I had to re-explain and the multiple order #s I had written with order dates going back a few months now. She was really nice and tried to be helpful. Put me on hold to look into it. When she came back she apologized and said that they couldn’t fulfill my order. No explanations as to why. I’m assuming for the same reasons they never got to me the first 3 times. They were out all along and shouldn’t of even been accepting new orders!! I do not recommend ordering online. You’ll get screwed. I’m stuck with lipstick in a weird shade I don’t even like, brown tattoo eyeliner that isn’t waterproof but is marketed as such, setting mist (for my imaginary foundation they sent I guess), and blush that’s a tad too dark but can work. I’m not even going to attempt the hassle of returning all the useless product, I’ll regift to a friend. I am incredibly disappointed in their customer service, online functionality, won’t allow me to track my own orders or even show my order in my account order history!? Suspicious. Sooo many things wrong with this company. I really wanted to try that Good Apple but I won’t unless I see it in a store where I can walk out with it in my hand. They’ve stolen $$ in shipping and I’m done trying to work with them.