Kat Von D BeautyReviews of katvondbeauty.com

I am not happy at all with the quality of the gel eyeliner pencil. There is barely any pigment when done on the waterline?? I am not sure if it's defective or the quality is just poor. I tried contancting customer support through the chat and at the time they were closed, which is fair enough, the bot actually mentioned that I could leave a name and an email and someone will get back to me. I don't know why but my ticket was closed, saying "Thank you for contacting KVD Beauty! I'm sorry we missed your chat! Should you have any further questions or concerns, please do not hesitate to contact us at 1-844-500-5832. My dedicated team and I will be more than happy to assist you." But like, you didn't even respond to my query. I cannot phone you back because I live in the UK, I am not getting charged for an international call since it seems that "someone" responds back. Now it's been 3 days with no further replies after I followed back on this. I will defo not buy anything else from KVD, even a drugstore eye pencil is of better quality than this. Such a waste and a shame.

While I like their products the customer service is lacking. Takes forever to get a refund and the return process is a pain.

I want to put out their 1st that I love Kat von D make up. It's the customer service that lacks. I called because I had a problem with my order and all I got back was attitude. At first I was basically called a liar by a lady named Renee. I ask to be transferred to a supervisor and she was not much better. I'm usually pretty calm when it comes to dealing with customer service people. The issues are not their fault but these to women made me very upset on how they were treated me. I will not be ordering any more from Kat Von D makeup. It's very unfortunate because I had finally found a make that works for me.

Los productos son muy bonitos y de calidad, pero tienen muy mala gestión online, compré por internet unas sombras y llegaron destrozadas (para tirar) , cuando lo comuniqué a la marca, no me dieron ni una solo solución y ni me contestaron los emails a pesar de que insistí. Me parece algo bastante grave dado el prestigio que tiene la marca.

Update: Order was received the following date June 24, so I added another star. Received a new email in response to my first customer service response. The email preparing me for the delivery of the package was sent prior to receiving it. So I updated the review and I am thankful it arrived. However, brick and mortar stores will be used for any further purchases of KVD. Original Review placed on June 23 IF I could give 0 stars, it would definitely happen. I paid for products yet never received them. I filed a complaint with PayPal and am out the money for the order itself. Emailed the customer service department at least 3 times to report this while waiting for the supposedly "delivered" item. This confirmation states it was delivered to my front porch, to which this gate is locked on the confirmation, so it was delivered somewhere else or possibly no where at all. No response has been made to me, yet they could dig and take care of that delivery confirmation to deny a replacement or refund within 24 hours of filing. No one can reply, provide me information about my merchandise other than a confirmation and number to which my po has no idea Regardless if this was a post error it would he nice for a replacement or a guarantee of something like this happened in the middle of Covid and due to human error. You would think that a company that has been purchased by a large umbrella company of numerous high end brands could replace or refund what didn't arrive. Not everyone is dishonest, looking for free products to review or asking for anything that can't be done. As a former salesperson in the industry, I know beauty products and how companies have products made readily available to reviewers, frequent buyers and those that work in the companies themselves with not a second glance. So knowing this fact, I asked for a replacement or a refund which would have been nice, no matter what occurred in shipment. I didn't donate money to KVD beauty but apparently they view it as such. Do not purchase anything from their website. The fulfillment of the orders, actual shipment dates and confirmations really aren't spot on, regardless of Covid. This isn't acceptable to take money from a consumer and my money wasn't a donation.