Kat Von D BeautyReviews of katvondbeauty.com

As many have mentioned here, they have questionable shipping practices and customer service. Never received my products and received zero compensation for it. Buyers bewarw

Awful stuff looks cakey. Waste of 15 quid

Placed an order, did not receive my complete order. Missing the brush and dry out products, which i’m not used to from KatVonD. Emailing the customer service several times didn’t work either since they won’t reply to my email.. I’m really considering never buying from KatVonD now.

Your lipstick states that it's long stay!! Ha! Absolute rubbish! Goes on terrible and comes off extremely quickly. Looked a mess! For the money you're charging, should be ashamed.

Really bad shipping method.

item missing from my package and customer service wont respond to me. completely put me off the brand when it was one of my favorites, really disgusting scummy behaviour.

My order hasn’t arrived yet ?? Been calling and emailing no reply at all

I ordered a foundation in January and kept on checking the tracking information to make sure the package was on its merry way until one day the tracking number expired and the package was henceforth "lost". I gave it some extra time because I thought "maybe it will still arrive", but no, it didn't. Fast forward to February where I contacted the customer service on three different occasions, and only heard back from them ONCE, with the standard message of "Thank you for writing to KVD Beauty..." I ordered a refund through Paypal and only then did KVD deem to answer my previous tickets. They informed me I would receive my money back, as well as get an extra email to confirm the refund within the next 10 business days. And here we are, well over 10 business days later, and I've still got neither the original order, nor the refund to show for. What a way to burn $54 because of dreadful customer support. Update March 14: I was contacted by KVD's customer support today and was given a refund of $38, instead of the earlier promised $54.21. I did follow that up with an email asking for the rest of my money back as well, we'll see where that leads. Conclusion: If you are amongst the unlucky people that have to go through the tedious process of getting a refund, you will have to glue yourself to customer support's ankles and fight for every penny. What a mess. :)