Kat Von D BeautyReviews of katvondbeauty.com

While I like their products the customer service is lacking. Takes forever to get a refund and the return process is a pain.

UPDATE : My palette actually arrived. It took about two weeks. It arrived safe and sound despite having been lost at some point. My experience with customer service and shipping isn't the best but the Moongarden palette itself is really pretty. I had never tried KVD palettes and the formula is tricky to work with, but that Vulpine Aura shade is absoluty incredible. The colours show much darker on the skin than in the pan. I'm super white and they look nice on me but my friend tried it and the shimmers looked especially beautiful on her dark skin. I wish there was a mirror included in the palette. PREVIOUS REVIEW BEFORE EDIT : [I ordered on December 15 and after contacting customer service, it appears that my parcel has been lost. I received a message saying that it wouldn't be replaced because they don't replace international orders, which is extremely disappointing. I would rather get a replacement than refund. They offered a full refund but I'm waiting to see how much will actually be refunded because I've read that they say you'll get full refund but actually don't pay you everything they owe you. The refund message from their customer service is a generic message and they didn't even include my actual order number or how much they will refund. It is quite unprofessional. It says : "We're so sorry to hear your package appears to be missing for order [Insert number]!   Because we are unable to offer you a free replacement, as we cannot reship international orders, we can process a full refund for the product in the amount of [Insert $104.24"]]

item missing from my package and customer service wont respond to me. completely put me off the brand when it was one of my favorites, really disgusting scummy behaviour.

My order hasn’t arrived yet ?? Been calling and emailing no reply at all

I ordered a foundation in January and kept on checking the tracking information to make sure the package was on its merry way until one day the tracking number expired and the package was henceforth "lost". I gave it some extra time because I thought "maybe it will still arrive", but no, it didn't. Fast forward to February where I contacted the customer service on three different occasions, and only heard back from them ONCE, with the standard message of "Thank you for writing to KVD Beauty..." I ordered a refund through Paypal and only then did KVD deem to answer my previous tickets. They informed me I would receive my money back, as well as get an extra email to confirm the refund within the next 10 business days. And here we are, well over 10 business days later, and I've still got neither the original order, nor the refund to show for. What a way to burn $54 because of dreadful customer support. Update March 14: I was contacted by KVD's customer support today and was given a refund of $38, instead of the earlier promised $54.21. I did follow that up with an email asking for the rest of my money back as well, we'll see where that leads. Conclusion: If you are amongst the unlucky people that have to go through the tedious process of getting a refund, you will have to glue yourself to customer support's ankles and fight for every penny. What a mess. :)

I wish I had read these reviews before I placed my order as there is a common theme... bad customer service and items not arriving. I placed my order and got an email to say it was delivered so I checked the package room, then the reception area (where parcels are sometimes left) then the mailbox room. No parcel. I even checked with neighbors, still no parcel. I checked again the next day, and the next day... I reached out to customer service. The response wasn't quick and defiantly not worth waiting for. No apology, no accountability or ownership. Just told to contact UPS to follow up with them. I have been in this building 6 months, I've had a lot of parcels delivered, including from the UK and not once has a parcel "gone missing" or not been delivered. So whilst I appreciate that KVD cannot technically be responsible for UPS. It is still a shipment they have sent to me for goods I have paid for, which did not arrive. So there needs to be some sort of accountability, especially given this seems to be a regular thing with KVD. This is my first and defiantly my last order with KVD Beauty.

I used to love Kat Von D liquid eyeliner, she sold her company and said that nothing was going to change and me and my friends are experiencing the same issues… It just doesn’t stay on like it used to I bought all different kinds and it doesn’t last through the day. I’m disappointed

I ordered months ago 3 products. Like so many wrote before I never received that tracking number they spoke of. Wrote an email to their customer service. Never got a response. Got the package a few days after that. Only 1 item in their. Wrote another email to customer service. No reply but got a refund for the 2 missing items. BUT I payed taxes and everything for 3(!) items. Not 1!! Wrote another email asking them how they calculate taxes etc. Again never gotten any response back. The worst experience ever with any customer service I've ever dealt with. I paid for things I've never gotten and I'm incredibly angry at them for not responding ONCE. Before Kat von D left the brand I never got issues. Will never order again.