KatamuReviews of katamu.co

They have the beater consumer service ever, they answer fast and always help with whatever inquiries you have 10/10 business

Thank you for my belt and gear! Thank you for accepting my return and replacing with the correct size. Easy peazy.

Lever on lever belt broke after three workouts. Update: Katamu quickly contacted me and replaced the belt.

Absolutely incredible service. My latch broke on my belt and with no hassle or stress whatsoever we were able to resolve my issue and get a new lever on the way in less than 48 hrs. I highly recommend using katamu lifting equipment and utilizing their outstanding customer service!

AMAZING customer service! I reached out to ask about an issue with my order (not their fault) and had a response within minutes. Not only that, but they were so kind and helpful and had my issue solved so quickly with absolutely zero hassle. Just amazed and so happy, I would recommend them to anyone!! They’re the best!

I ordered an item 11/30, on 12/2 a address label was created, but never sent. Since they don't publish a phone number, I contact by email on website where is item, multiple times? Today is 12/11 and their auto response gives me same answer each time, saying its in transit to you been shipped, see tracking, tracking shows USPS NEVER RECEVIED ITEM!! I will not buy from them again.

I tried to contact them through email to start a return and got no reply. So I tried to DM them on Instagram and they responded there. They proceed to send me a return address (which I had to pay for shipping) and after they received the item back, they began to neglect me. They then try to tell me “we emailed you back” when in reality, they didn’t respond to the initial email at all. Through DM they’d constantly tell me “let me check with the team and get back to you” on 2 different occasions. Every time I messaged them to check in, they’d reply days later as if I was messaging them for the first time. That belt was 175 bucks and I still have yet to receive my money back. 30 days money back guarantee seems more like having the returned item for over a week and not sending back your money. This might be a huge scam. Additionally, the number on the Shop app does not match the one they provided me in our DM’s. Both of which DO NOT work. Until I see my money back in my account, I won’t take down this review.

The company customer care is so good that I was amazed cause I have never been treated that way it so good that it goes beyond expectation and the product oh may god I hit a new pr right the next day and it so good quality not to glaze but if you have the many don’t think twice!