Kashmir BoxReviews of kashmirbox.com

The most horrible customer service experience I have ever had. Absolutely no response from them either through emails or phone calls. My phone calls don’t even get connected anymore. I wanted to return a product due to size issues but they’ve completely ghosted!

Disappointing Experience I'm extremely dissatisfied with the customer service . Despite numerous attempts to contact them over the past month regarding my refund, my calls, texts, and emails have gone unanswered. When I finally got through, the representatives made excuses instead of providing solutions. The lack of accountability and transparency is alarming. I would advise caution when considering purchases from this brand. Their fake promises and poor customer service make for a frustrating experience. *Rating: 1/5*

Received my order after 16 days of purchase. The quality is great and comfortable. Firstly, I thought my order would not arrive after several phone calls and emails from my side. At last, the order arrived through Aramex in Pokhara. I’m really happy with my order.

Fraud company. Your money will be lost and product will not arrive.

Wish.com style rubbish. This company is a scam. They have a beautiful website, but they are selling you a dream. I ordered four items for international delivery. They took ages to be dispatched, and no notifications were given. Communication was dire, with them promising to 'revert back' but they never did. The order finally arrived after nearly a month. I was super disappointed with the cape, which looks nothing like the picture on the website. The material is clearly not the wool they advertised, but a thin, easily creased cotton unsuitable for the climate here. The embroidery is cheap looking and the zari gaudy, being machine- rather than hand-stitched. One of the papier mache boxes has a broken lid which doesn't fit on easily. Everything is of a very poor quality, badly packed, completely crumpled, and smelling of naphthalene or mothballs. So much for handmade delights, stealth wealth, and Kashmiri authenticity!  They never got back about doing returns or arranging a refund. Their returns policy has many inadequacies, but nonetheless claims that one can avail a 'customer support team initiation of the process as per terms and conditions'. I tried this and they asked for a photo which I immediately sent. However, after this they never replied to advise about next steps. I can now see why they keep their India website heavily protected from international eyes, as I can imagine Indians would be even more outraged by such high prices for shoddy goods.  DON'T BUY FROM THIS COMPANY.

Dont order from this site.This company is highly fraudulent. As they fail to deliver products and refuse to refund your money. It has been over a month since I placed my order, and they have neither delivered the product nor responded to my emails or calls. They are exploiting the name of Kashmir for their scams. Avoid their website at all costs

This company is highly fraudulent. Do not order from their website, as they fail to deliver products and refuse to refund your money. It has been over a month since I placed my order, and they have neither delivered the product nor responded to my emails or calls. They are exploiting the name of Kashmir for their scams. Avoid their website at all costs.

I have been an avid shopper of this brand and enjoy their products. They are authentic and best in quality.