Kashmir BoxReviews of kashmirbox.com

I bought a coord set from Kashmir box in oct 2025, Recieved it in the first week of November and it was in the torn condition. Also, it was not the same product as in picture. I called the customer care service and they regretted the inconvenience caused and agreed for an exchange with good quality check of the product this time. The exchange took a month and i got the product in second week of December, 2025. To my surprise they sent same product back in exactly same condition and it was still torn at same place. I called the customer care and now they said they will pick it back and refund. This was so disappointing as a customer.

Poorest quality fabric I’ll fitting very very bad

Around 8 days after placing the order I enquired about delivery and was directed to a wapp number for customer service. They were really prompt in responding to my query and mentioned my order was being packaged and would be sent soon. I received the phiran 17 days after placing the order. I am really impressed with the quality of the product. I would recommend others to use the company. My only advice would be if they can send a courtesy email after dispatching the order, it would be great.

This is a scam company for sure. I have been trying to reach out to their customer care from quite sometime to inquire about a product size. No body is responding and their phone is always switched off!

I ordered a kurta from them on August 18 2025 and till now no reply . Just like other customers we are being fooled by this name of our beautiful state Kashmir given to this fraudulent company . Actually they are using this name as a facade to outrightly fool us .

I ordered Mamra almonds, dried fig and walnuts. Walnuts were of very poor quality. It was rotten. There were worms inside the walnuts. I called on the customer care number to return my product but no one picked the call. It has been a month since I received my order after paying the money but on the website it is still showing that order is on its ways and payment is pending due to which I was not able to proceed with a return request. Then I wrote a mail on the provided mail address, firstly they replied very late and secondly they asked me to share the images of the rotten product which I shared on the same day since then they have neither responded to mail nor picked up my phone. They don’t even deserve 1 star.

I was genuinely impressed by their beautiful designs and professional-looking website. I was ready to place an international order — but thankfully, I paused to read the reviews first. It's concerning that even local customers are experiencing poor customer service and inconsistent quality. If they’re unable to manage domestic orders reliably, I can't imagine the risk of ordering internationally. I’ve decided not to proceed. Truly disappointed, as I had high hopes. I am giving 1 star for their marketing and website ONLY.

I ordered two kaftans from Kashmir Box, but only one was delivered. Order No. D-10119768 .The 2nd one is yet to be delivered even after 20 days. The company has stopped responding to my emails. Phone numbers listed on the web site are switched off. I have made full payment for both kurtas while ordering. Very disappointing experience. Very bad customer service. I am clueless about when my order will be delivered.