Kashmir BoxReviews of kashmirbox.com

Ordered from Kashmir Box and received subpar products with items missing from the parcel. Customer service refused to help, hiding behind courier status and demanding an unboxing video instead of resolving the issue or offering a replacement/refund. They clearly do not care about reviews or customer satisfaction once they have your money. Awful experience from start to finish—I will never shop here again. Save your money.

I received a call from one of your delivery partners regarding the reverse pickup. He confirmed my availability at the address and assured me that the pickup would be completed by the evening. However, he never showed up and the pickup was not done. Now I am being told that reverse pickup is non-serviceable in my area, which is very strange. If my area was non-serviceable, why did your delivery partner call and confirm the pickup in the first place? This is extremely unprofessional and disappointing. I have already been following up on this issue for a long time, and such miscommunication only causes unnecessary delay and inconvenience. I request immediate action and resolution of my issue.

The product quality is very poor, it's not pure cashmilon, the price is too high, not worth more than 1000. Return is not available, very disappointed. Please do not shop from this site.

Hey ! Again I am writing this review after 6 Jan . I returned my order (order id D- 10137789) . It has been more than 10 days . Agent don’t pick up the call . I keep on calling them. My emails are answered but they are not doing anything about my order at all . Now I am left with no product and my money is also gone. This website is not at all responsive or reliable . Order has been picked up and verified by the company but they are not doing nothing . My money is also stuck there . Now they have my returned product also . I am not sure what is going on . Whether they will refund my money or not . The agents don’t pick up the call . And there is nothing you can do to contact them . It has been 15-20 days since these things are going on . It’s really frustrating . I am not going to shop from these kind of websites from now on .

My order id is 10135599. I requested for return on the site on 29.12.2025 .No response till date . Customer care are now not taking calls . Beware people The site is a trap They don't deserve even s single star . Worst customer experience

My order id is D-10137789_1767162273 . I received the product on 6 Jan 2026 which was a coord set . The material and quality of the product is very cheap. I paid ₹ 5,248 for this product and quality is just not up to mark . Stitching is not proper , the fabric quality is flimsy . I simply want to return the product . I immediately applied for return request . There was no response . Then I emailed , again I got no response. I tried calling on the phone number given . I got no response. I tried messaging on WhatsApp , again no answer. The unresponsiveness from the customer care side is so annoying. From the website like Kashmir Box , I don’t accept this kind of nonsense. I want to get my money back. Also will never trust websites like these.

We placed two orders (D-10135236 and D-10135422) in mid-December. Both were delivered, and both were shockingly poor quality, with sloppy craftsmanship, open seams, and buttons already coming off. We immediately raised a return request. After numerous attempts, we finally managed to reach customer care, and they confidently promised that the items would be picked up and our refund would be processed. That was a lie. They said pickup would happen the next day (24/12/25) — no one ever came. Since then, customer service has been unreachable: the phone rings endlessly, stays busy, or gets cut off. It’s like they vanish the moment you ask for a refund. Now I’m stuck, out ₹13,597, with almost zero hope of getting my money back. This whole operation feels like it runs on influencer reels and fake hype, while real customers are left with defective products and no accountability. I’m furious that I didn’t check Trustpilot earlier. Do not waste your money. These products are only for show, and once they have your payment, they clearly don’t care what happens next.

I bought a coord set from Kashmir box in oct 2025, Recieved it in the first week of November and it was in the torn condition. Also, it was not the same product as in picture. I called the customer care service and they regretted the inconvenience caused and agreed for an exchange with good quality check of the product this time. The exchange took a month and i got the product in second week of December, 2025. To my surprise they sent same product back in exactly same condition and it was still torn at same place. I called the customer care and now they said they will pick it back and refund. This was so disappointing as a customer.