CJ
This is a total scam!
Woefully cheap product and abysmal customer service. Bought one of the teeth toys for my small dog and it broke within minutes. And my dog isn’t even a chewer! Cheap plastic from China. Doesn’t look the same as what’s advertised on the ads. Took five weeks to arrive. When I emailed them with photos to let them know their product was faulty and to request a refund, they told me they could only send a replacement and refunds aren’t issued unless the faulty product is returned unused and cannot be taken out of the plastic packet. How on earth are you supposed to know it’s defective when you haven’t even used it? Asked them this question and said I didn’t fancy waiting another 5+ weeks for a replacement when that one might be defective too. Radio silence. Sent another email. Nothing. Then another. Nothing! They’ve even blocked me from posting any feedback on Facebook. Can’t see any of the ads anymore either. They appear to be operating under a few different umbrella names. So appalled. Have lodged a dispute with my bank and reporting to the ACCC. Please if you’ve bought from them, do the same. DON’T WASTE YOUR MONEY! Worst company I have ever dealt with.