KandyPensReviews of kandypens.com

This company has gone above and beyond for me! I'm a UK customer, so I usually like to keep things close to home, but I went against that and I couldn't be happier. The crystal 2 is my first dab pen, however, I researched for a whole month before making my move. Before this I've only used concentrates via vape carts and boy I was getting sick of 1) the cost of them, 2) the constant faf on with leakage, filling and the kit you need for that, and 3) even the best quality carts burning out before all my product has been used, which takes me back to number 2. As an occasional hitter, this baby hit the spot in two tugs, I was right where I wanted to be! There is a bit of a learning curve with this device, which I found fun, ha, so don't be put off if your not getting there straight off the bat. Kandypens customer service are their to help and they emailed me within 24 hours, every time I had a question, and I had a few, ha. I can't speak enough about how helpful kandypens customer support has been, I didn't even get this kind of service when I bought a £12k cat, seriously! These bucket style dab pens are a solid replacement for cartridges! Yes you have to clean it after each session, but what the hell don't you have to clean. Small price to pay to be away from carts and its not that hard to clean either. The lifetime warranty was definitely another deal breaker, that's confidence in your product! Kandypens have a loyal customer in me and I've just ordered an oura erig from them. Love you lots guys and thanks for the, all round, great experience x

I got New Kandy Pen it's Awesome C Box Pro 🔥 🔥 🔥 😎😎😎👍👍👍👑👑👑

Dead on Arrival electronic items should be promptly refunded without question. Take a look at Amazon's policy regarding this. It's consumer friendly policies like this that acvount for their great success and at the opposite end of the spectrum is you with a 1.9 average review rating, pretty dismal. The fact that I have a DOA electronic device and you're trying to BS me and confuse the issue with talk of a difference in technique or preference is extremely maddening This clearly is not a case for "troubleshooting", what nonsense. I noticed your reply to all the complaints is the same non-help, I'm assuming they're just out of luck Hopefully your closing statement saying you're aware there are lemons indicates your willingness to rethink this and do the only right and fair thing which is a complete prompt refund TJ

I’ve had a terrible experience with Kandypens. Even after purchasing their newest and most expensive pen they offer, with the most disappointing results. Very cheaply made vape pens and customer service is non-existent and minimal at best. I advise you to stay away from this company.

ive bought 2 Kandypens vapes and both were junk. Not the worst of it though is their customer service! I will never buy from this company again

Update.... customer service was amazing and my issue was finding a cart that fit. They did the research for my area and have me options. The carts suggested worked great and the pen is pretty amazing. Updating this to 5 stars and getting me the white one... I would only suggest more colors as I really like this one. Thanks, Rudy I made the mistake of trying this company again and yeah I'm kicking myself. Pens look nice and battery is good but they never fit any carts as described. If you want to keep refilling the carts they provide I guess it would work but my carts are sealed sooooo. I got the nice one that looks like a plain pen. $80 and no carts will fit in the unit. You can remove all the cool stuff and use it like a $10 pen but why would I do that. I requested a return so we shall see. The asap rocky is cool for anything but carts as again you can only use the stick and none of the cool stuff. Lesson learned and I'm sticking with vessel going forward.

Battery was without a doubt not working. They agreed with me. Yet declined to send a replacement till they got to put the old one through some trial and error testing. While I’m at home without a device to get medicated!!! Nice!! Thank you so much for standing behind your product that died after 7 months of use. They blamed the malfunction of their device on me the customer also. Said I spilled product all over the atomizer!!! That’s funny. Where do you think the vapor flows through on the Kandypens Oura? It flows through the atomizer so yup!! Product does get built up on there. You designed it like that!! Maybe you should learn about what it is your selling? Yes maybe!!

I'm was surprised to see so many negative reviews for this company. I bought a Crystal a year and a half ago and I recently had battery issues with it where it was not cycling through the temperatures correctly. The battery was also discharging and I couldn't get through more than two sessions with it. I contacted KandyPens and they were prompt in their reply. They asked for me to send videos of the problems with by Crystal and once they saw the temperature light was not cycling correctly they sent me a replacement battery free. I did have to pay for the shipping to KandyPens but it was cheap considering the small packaging. I'm impressed with the warranty service with KandyPens. I even bought a Crystal 2 so I could have two of these pens because the quality is there. I'm also not paid nor affiliated with KandyPens in any way. I choose to write good reviews for companies that I feel operate professionally and offer good service.