KandyPensReviews of kandypens.com

Response from KandyPensSep 14, 2022

Hello Tim, Thank you for taking the time to post your review. I'm sorry to hear about the trouble you are having with your USB adapter. KandyPens offers a Lifetime Warranty on the life of the batteries of our products. Glass, atomizers, tanks, pods, chargers, and mouthpieces are not covered under our warranty. The warranty does not cover damage caused by accident, abuse, misplaced or misuse. The warranty also does not cover cosmetic damage which occurs through normal wear and tear, including scratches, staining, dents, or broken plastic. If for any reason your battery has issues, please contact our Customer Support Department by emailing [email protected] or giving us a call at (855) 526-3904 M-F 8AM-4PM PST with your order number, email, full name and description of issue. Tickets will generally receive a response within 1-3 business days.

Response from KandyPensAug 25, 2022

Hello Randy, Thank you for taking the time to post your review. I'm sorry to hear about the trouble you are having with your chargers for your 350 mAh batteries, and I would be more than happy to help get this resolved for you right away. As discussed, we have sent two more replacement chargers out as of yesterday. Because chargers can be wear items, unfortunately they can fail if not properly maintained/cleaned, but this is why every time you have received a replacement battery we have sent a courtesy charger. Currently we are out of stock of these chargers and as discussed they can be purchased from most local smoke shops or even from Amazon. We would be happy to address any issues you're having to the best of our abilities going forward should you run into problems with your batteries. You can simply respond to this e-mail, or give us a call at 855-526-3904 M-F 8AM-4PM PST and any of our reps will be delighted to assist.

Response from KandyPensJul 14, 2022

Hello Brent, Thank you for taking the time to post your review. I'm sorry to hear about the trouble you are having with your 350 mAh battery, and I would be more than happy to help get this resolved for you right away. In your review, you mention having issues with functionality. This may be something we can resolve with a little troubleshooting or replacement to make sure your equipment is working 100% as expected, it could also be an issue that comes down to preference or technique, and we would be happy to address any issues you're having to the best of our abilities. You can simply respond to this e-mail, or give us a call at 855-526-3904 M-F 8AM-4PM PST and any of our reps will be delighted to assist.

Response from KandyPensJun 15, 2022

Hello, Thank you for taking the time to post your review. I'm sorry to hear about the your experience, and I would be more than happy to help get this resolved for you right away. What seems to be happening? What device are you having issues with? This may be something we can resolve with a little troubleshooting or replacement to make sure your equipment is working 100% as expected, it could also be an issue that comes down to preference or technique, and we would be happy to address any issues you're having to the best of our abilities. You can simply respond to this e-mail, or give us a call at 855-526-3904 M-F 8AM-4PM PST and any of our reps will be delighted to assist.

Response from KandyPensJun 14, 2022

Hi Joanne, We have tried to work with you, but you have not answered any of our questions. We want to get your devices up and running, but have not answered our troubleshooting questions in 4 separate email correspondences. I apologize again that you are having issues, but we want to help and get you taken care of! This is simply not true that we asked you to answer our questions or provide a video. You can simply respond to this e-mail, or give us a call at 855-526-3904 M-F 8AM-4PM PST and any of our reps will be delighted to assist.

Response from KandyPensJun 6, 2022

Hello Tony, Thank you for taking the time to post your review. I'm sorry to hear about the trouble you are having with your C-Box Pro, and I would be more than happy to help get this resolved for you right away. We are open M-F only so your correspondence was received afterhours on Friday. This may be something we can resolve with a little troubleshooting or replacement to make sure your equipment is working 100% as expected, it could also be an issue that comes down to preference or technique, and we would be happy to address any issues you're having to the best of our abilities. We answer all tickets in order that they are received and your ticket has been answered as of today. You can simply respond to the email ticket you have created, or give us a call at 855-526-3904 M-F 8AM-4PM PST and any of our reps will be delighted to assist.