KandcoReviews of kandco.com

I ordered goods to be delivered to a shop as l was away. You delivered to the shop did not send me a code to get the parcel. Rang an 0844 number which is more than normal rates was given a code. This code did not match the parcel so wasted journey to shop. Ran again 0844 number now am given an 0845 number again not normal rates to try to get the code to get my parcel. If this does not work will not be shopping with K and Co ever again. Cost too much in Phone Calls and wastes a lot of my valuable time

Kays took over Empire some years ago. My Dad used to run a Kays account when I was young so they are an older catalogue company. I have found them to be useful when I am shopping for specific items and I need to spread the cost over a period. They are more expensive than high St shopping but sometimes this is outweighed by the delivery to my home and the cashback reward. It is easy to order, easy to pay and easy to return goods if not suitable.

I ordered a new pair of suede slouch boots at full price and a dress that was advertised as being in the sale. I got all the way to the checkout and then I was told that the dress was out of stock in my size - disappointed to say the least! The boots arrived within a week of ordering and were left safe by the delivery driver, as requested. I was very happy with the ordering process for the boots, as I have been with almost all the orders I have placed and received from K&Co in the last 20yrs. I was, however, very disappointed that the dress was shown as available and then out of stock at the last minute. Maybe some "tidying up" in the order process might be required! The sizing is usually accurate and I haven't had to return many items in my time with K&Co, except when I have been "between sizes" so was unsure which size to order! I also had a slight problem a few months ago as I hadn't ordered for some time and my direct debit was cancelled without notifying me. It caused me some concern when I opened my statement to be advised I was in arrears but, despite this, I would like to think that I will remain as a K&Co customer for the foreseeable future.

I have been with k&co for over 6 years , Perfect Products and Perfect Service

The catalogue in general is great, orders are dispatched quickly, subject to being available, which to be fair, most things are. Payments are easy to make also, but the mobile website lets you down. The payments page never update once a payment has cleared though the system and the bank, until the following statement date, which means you feel that until that next statement, you are in arrears and to be honest, I then don't know if I should order anything. Some of your prices are a bit steep even with interest all catalogues add into a price so that deters me from ordering more expensive items.

Easy to use website, don't waste trees sending catalogue if not required, i would only use online anyway, easy to use and track orders and pay. Good offers and value for money for times when I need big purchases or emergencies

Plenty choice, reasonable prices especially if you wait for the sales, great service and the best deliveries anywhere.I am always amazed by how quickly my order arrives. Love the texts that remind me when a payment is due, as I am dreadfully forgetful,so that definitely helps me. If I have to speak to anyone they are always polite and extremely helpful. In other words, I can't find fault with K&Co.

Fast delivery. Good products