KandcoReviews of kandco.com

I have shopped with Kay's and now K & Co for over 20 years, over this time the commission has become less and less, so not much incentive to get people ordering. I used to run it and buy big purchases over the years but now, there doesn't seem to be commission paid on sale items, special buys, save 10% but why shouldn't we still receive commission on these items?? As well I had a little trouble last year gaining payments from a customer when I wanted advice on this I was told your account your responsibility? REALLY again where is the support from yourselves to encourage us to run the club as a small way of earning commission. Thank fully after a very hard year I managed to secure the payments but it was stressful and I should have been able to ask for some support even if that was just by means of a letter being sent out on your note paper asking for the customer to make regular payments. The electrical items have also become very overpriced after doing some research on a fridge and freezer the ones I wanted would have cost over £500 more from Kay's I know you need to make a profit but that seems just like daylight robbery needless to say I didn't order them and again the commission earned would have warranted the extra cost. On a plus though I like the free delivery's and returns and the fact that now we can do 99% on line the phones were always terrible to get through on anyway.

I love Kandco because I think that they have the best in catalogue shopping in my experience. I love the versatility in ranges from clothes to household goods and childrens toys. I also love that you can spread the cost at no extra charge over 20 weeks and I think it is also on 40 weeks. Of course you can always pay the full balance which I normally do. It is great to also get a percentage back on what you do spend which goes to let you save up if you so desire for that something special that you want without having to pay out anymore if you have collected enough in your pot. Delivery is always fast and no quibble at all on the returns if you need to send things back. Being an online shopper I have been able to request that they don't send me catalogues and promotional material through the mail which I have not been able to do with a few other mail order firms which I find really annoying as it all just ends up as recycling and costs the county money as well as the catalogue themselves. I have no hesitation in recommending Kandco as a friendly easy to talk to and trustworthy company.

Very disappointed you are no longer sending out catalogues. Although I usually place my orders on-line, I have always preferred to look at a physical catalogue. I have been an agent/customer with Kays for over 40 years and I really looked forward to my catalogues arriving in January and then June and being able to look through them at my leisure . Very very sad that I can no longer do this.. Otherwise love the company ,the excellent delivery service and customer services have always been so helpful when I've had any problems. Please bring back catalogues ! ! ! Christine

Available items arrived very quickly, as per usual. I item was no longer available, but I was notified of this via 2 formats and a item that I returned was credited to the order quickly. No complaints, particularly regarding customer service.

Excellent delivery service and good products that ive ordered so far & also good customer service

I think the quality and service are very reasonable and also excellent at making sure things go well with purchased items as I get phone calls asking if I'd like to return anything and in all fairness I haven't returned anything and delighted with the items I recommend k&co to anybody xx

I ordered a jackwolfskin coat and within a week the price had gone down so I emailed them and they honoured the new lower price,excellent customer service

Tried to return two items recently but K & Co failed to arrange their collection eight times in two weeks! Totally unacceptable. Wasted so much time & money taking days off of work. Called & emailed customer services on countless occasions but still haven't had a satisfactory answer and one of the items still hasn't been collected!! One email that I received was abrubt & plain rude! Once I've paid my outstanding balance I'll be closing my account. I seem to be constantly banging my head against a wall & getting nowhere.