KandcoReviews of kandco.com

I was charged twice for one item after that was sorted i was told by kandco over the phone that the price reflected in my account isn't a true reflection of my weekly down payments so instead of £125.00 i had £250.00 and had a monthly charge of around £50 although i spread this over 20 weeks and like i say i was charged twice, so after speaking to the adviser and him saying yeah yeah don't worry i've put a note on your account and you won't be charged £50.00 because it's not a true reflection of what i really owe, i checked yesterday and i had been charged £50.00 so once again another lie from this company,

I was looking to replace my living room sofa and chairs. I saw what i really wanted on line with K and Co. Many of the other retailers had told me i would have to wait 12-14 weeks for delivery which would have taken me to Christmas time. No good for what i wanted. I ordered the Napoli 3 seater and 2 chairs which was delivered within 5 days. Fabulous, good quality leather and looks very nice indeed. The delivery men were just brilliant and professional in handling the sofa and chairs which had been wrapped extremely well. An excellent service,no hassle and easy. I would recommend you every time. Thanks Jennifer Stewart Dunblane

Kandco has a great selection of good quality fashion and household items, the orders are delivered quickly, and efficiently. I have no hesitation in recommending this company.

I am really very disappointed with the kind of customer service I had. First of all, I was trying to make an online order paying in full by a debit card but unfortunately it was not successful as it appeared as declined. Secondly, I called the customer service to understand why my order has been declined, then I had been told that my account has been closed a year ago which I don't know why and doesn't make any sense to me because I already received a letter from them less than a month ago with some voucher. Moreover, the lady talked to me on the phone told me something totally unappealing to me which is : (If I tried to pay in full by a debit card , I can't use a voucher ). I don't really care about having a credit account because I always pay in full. My wife has accounts with Very, Isme and Littlewoods which I believe follow the same rules and she made tens of orders using vouchers and paying in full. In addition, I received another letter after the phone call I made telling me to contact the credit department. So, how this comes If my account has been closed. Furthermore, I sent them an email asking them to close my account properly this time because I am not happy with their customer service and I am no longer interested in making shopping with them because I wanted to save myself receiving irrelevant emails or letters in the future. After about 6 days, they responded saying that they have completed what I asked for but when I tried to log in to my online account to make sure that it is closed, I have been logged in normally which makes me think that they didn't take any action and are totally unprofessional.

Item received damaged, one part smashed to bits, could not return as it was a bed for grandson and we had disposed of his cot in readiness. After emailing I was offered 10% discount, I really wanted the damaged parts sent, wrote to Head Office, no reply ~ then offered £28 off price which I accepted, then received an email to say could not be approved until a specialist team looked into it. I telephoned (very annoyed), obviously a trainee who said I don't know what youre on about! Eventually he said it would be applied ~ still waiting for confirmation ~ God help anyone who has a query!

I ordered my microwave and was told it would be upto 3 days for delivery but I was so pleased to see that it arrived the very next day thank you

This offers affordable no interest n payments with fast delivery

i have been a customer with kays since 1971 and i just love them would never change my catalogue , i have had some great stuff clothes , furniture , electricals , you name it i have had it , even my children and grandchildren are ordering from kays now , to help them set up there homes , carry on with the good work kays , love you .yvonne from whitley bay