KandcoReviews of kandco.com

Placed order and all items delivered within 24 hours and no postage to pat. Great service great Company.

was with empire for 25 yrs and kandco since thay took over ,and what a great cataloge and looking forward to next 25 yrs

Lovely, not clingy, yet not baggy either. Made me feel good to wear it.

Delivery even quicker than expected. Friendly driver. No complaints

This is my first time ordering from k&Co. I found it very easy, & pleasant. The lady I gave my order to was very polite & helpful. My order arrived when stated it would. And I love the the product. Excellent quality .

K and co are so simple to use, all the payment options are there before you decide if you want to go ahead with the purchase

always keep me informed about order progress and I ALWAYS RECEIVE a text message to let me know when to expect delivery the sandard of merchandise is good no complaints.

Ordered something for my little girl and, when it arrived, it wasn't as described on the box. I rang the helpline and spoke to someone who didn't speak very good English and didn't know what she was doing and didn't understand my query - she could have been new, however, if she was then she wasn't very well trained. After an agonising 5 minutes I asked for an e-mail address instead. She then had a chat with her co-worker, enquiring as to what K&Co's e-mail address was. She then gave me what she thought was the e-mail address. I then e-mailed K&Co and got a bounce back to tell me that the e-mail address didn't exist! I then rang back and spoke to another person who also didn't have a clue what I was asking and couldn't answer my query. Basically, the item description said I should have received three of something in the box and I only received two. My query was should there actually be three in the box or is the item description incorrect online. The person I spoke to the second time decided to order me another of the item to see if it came with three in the box. The plan was to deliver another on the Tuesday (approximately four days later) and collect the other incorrect parcel at the same time. Nope, the new parcel was delivered the day after my phone call and the incorrect item wasn't collected. The new item was also not as described so I now had two incorrect items to return and still had no idea whether the description was incorrect online or whether I was being sent the wrong thing! I tracked down an e-mail address and e-mailed K&Co. I received a tracking number etc and kept getting told my query was being looked into and was being passed to relevant departments etc. The reply e-mails addressed me by my surname - charming. I eventually received a response days later (meanwhile someone randomly turned up at my house and took the parcels away when my husband was home - no receipt was left). The email I finally received stated that the item description online was incorrect and they'd change it. No mention of them refunding my account or offering me the item at a discounted price, no mention of them having received the items back. I was dismissed. I bet I'd have got a quicker response if I hadn't paid their bill on time! I won't order from K&Co again because their customer service is really poor. There is no personalisation and I was treated as just another number. I'm fully trained in customer service - maybe I should work for K&Co and show them how its done properly.