KandcoReviews of kandco.com

Excellent I m happy

I've used Kays for a while and if it's just a matter of buying and receiving goods on time, they're OK with that except for every piece of furniture having at least one screw missing. I bought a tablet in August 2013 (along with a 4 year replacement guarantee) and by January 2014 it had become faulty, I was told I HAD to send it to the manufacturer for repair (I later found out they should have just replaced it and the manufacturer shouldn't have been involved) , so I sent it off only for it to not work after about 2 weeks, I sent it off again and still it didn't work, I didn't want to send it a third time as it cost me to send it each time, but KandCo kept telling me it was Prestigio (the manufacturer)'s problem and Prestigio kept telling me to talk the the retailer (KandCo), so as Prestigio will only replace it after it going in 3 times for repair I gave in and sent it off a third time, after 5 weeks of them having it I asked what was happening and they said they were waiting for a part, so I gave them 2 more weeks and asked about it again, still no part and Prestigio told me to ask Kandco for a refund or replacement, so I emailed Kandco yet again and all I got was a customer satisfaction survey asking how the customer care adviser handled my query, I didn't even get a reply this time, so Kandco won't do refunds even though they are required to by law if an item is faulty or not fit for purpose, as my tablet was. If you want clothes, non-electrical toys or games then use them, but don't buy anything that could go wrong or be faulty. The customer care people don't even read emails properly and will just tell you that your faulty item is out of the home approval guarantee even if you are within your statutory rights period, if you do still buy an electrical item, there's no point in getting a replacement guarantee, as it's a lie,I have yet to have a replacement or refund in the 11 months that the tablet hasn't worked or (as it's been with Prestigio for weeks) not even been in my possession. I've also made a complaint about the online customer care but that was duly ignored. So now Kays have promised a refund, I'm trying to work out how to go about it and getting nowhere, I don't want a credit to my account, so had to phone only to be told yet again that their home approval doesn't extend this long, well I know that, but my statutory rights date back all the way to 2014 when it was first faulty!

I like the fact the website is easy to use. I don't like the fact that your prices have increased. I like the credit facility. I like the free delivery. Overall I have generally been pleased with most things.

This catalogue has a great choice of products with easy payment options, my only wish is for cheaper clothes

I have used the catalogue since 1976 when it was Great Universal and both my children were very small. All of my clothing needs have been satisfied in all of those years. I particularly like being able to try on clothes at home instead of an impersonal changing room in a town/city store. Since retiring a couple of years ago I have had to rethink my expenditure due to a much reduced budget and find my needs are better satisfied elsewhere. This decision is down to price alone, as I have the quality taken care of. I am no longer able to buy as regularly as I once did.

Your products are way too expensive and not competitive with other supplier prices.

I was accepted for a catalogue, but every order I have place has been declined without explanation!!!

Delivery was quick but orders one of one one of 4 items I ended up going to click and collect 4 times even if the parcels have to go in seperate parcels can it not be arranged for have less trips to get them ..Even when I had collected them all I got a text saying one was being sent back ..I rang to find if one had been just to be to l had them all and just about got cut off by the customer service advisor