Fraser T.
They refused to delete my account…
They refused to delete my account (which is illegal, they legally need to delete someone's private details on request) and they ignored subsequent support queries. Their claim is that they need to hold my details for tax reasons, but I disagree with this: I haven't given them any money, there's no financial relationship between me and the company. Clearly not a company who care about their customers. Avoid. edit: Their response claims they need to hold customer details against their will for GDPR reasons, which is also a lie. There is no reason why they would need to hold the details of someone who hasn't engaged in any kind of financial relationship with them who wants their details deleted. edit2: I have revised my rating upwards due to their pretty decent support response.
Response from KamateraJul 19, 2022
Thank you for updating the review, and once again, thanks for expressing your concern. Kamatera is fully compliant with the GDPR rules and regulations. It is required by us to keep a record of any user that becomes a customer of Kamatera. This has no bearing on whether you engaged in a financial relationship with us. Even people that become Kamatera users through our free trial are our customers, and we have an obligation to protect your personal data. For more information about Deletion/Return of Processed Personal Data, please review the GDPR & DPA guidelines here: www.kamatera.com/express/compute/resources.php?id=gdpr_&_data_processing&code=5_5 If you need any additional assistance feel free to reach out to us. You can contact us directly at [email protected] at any time, as you have - and where I personally have responded to you in regards to your request.




