KaguyasuReviews of kaguyasu.com

We ordered a Front Desk in November 2025 They claimed it shipped and was arriving in LA, CA in January 2026 They have no one answering phones, autoattendant just cycles and you can not even lvm - this company is an ABSOLUTE SCAM and stole our $3000 Save yourself DO NOT ORDER FROM THIS COMPANY

Terrible experience. Ignored me all the way through. Filed a dispute & they have ignored that as well.

We ordered a desk in November. We have not received it or gotten any shipping info. Our business has been without a front desk for three weeks. We got an email on February 5th saying it was on the way, but we haven't received any further information. It is now February 16th, and after multiple attempts to contact them, we have not received a response. I tried reaching out to support on their website, but I didn't get a response until 6 hours later, when I was already closed. I just saw the response, and now I'm still waiting on them. Do better.

I would strongly advise others to avoid ordering from this company. My experience has been nothing short of frustrating and misleading. I placed an order on August 7, 2025 with a stated delivery window of 6–8 weeks. It is now nearly 12 weeks later, and I still do not have my full order. Communication has been inconsistent and not transparent: On October 1, I was told my order was “completed” and just awaiting shipment. On October 13, after I followed up myself, I was told it would arrive at port soon and be delivered by the end of October. After more delays and more effort on my part to get updates, I was suddenly told that only one desk had shipped, and the rest wouldn’t come until mid-November. At no point before this was I told that only part of my order had shipped. Every update has required me to reach out, and each time the timeline gets pushed back further. What they advertise as clear timelines and customer service is simply not true. This company does not provide proactive updates, is not transparent, and misleads customers with vague promises. I am extremely dissatisfied and feel I’ve been strung along. If you are considering ordering from them, save yourself the headache and look elsewhere. As of 11/3/2025- Still have not received one desk. After writing this review they responded that they had not information for an order making my name in their system.

My experience with this company was awful! First it was supposed to be shipped from the California location but because of the fires over there I assumed, was the reason they switched it to overseas. I ordered it in January but I just received it May 2nd. I paid for assembly and it was then scheduled May 9th. Then when the guy came in he had no clear instructions on how to put it together… so the assembler said it was one desk and one cabinet when it was 3 so he needed to space time accordingly so he had half done at first then had to come back in later that night to finish it. The assembler complained that some of the pieces were damaged. They ordered just a task rabbit to do the job ( I could’ve done that), with no clue on how difficult it was going to be.. I had a ribbon ceremony for my new office and it has been a disaster working with out my office furniture. I send all the pictures again to see if I get some of my money back.the first offer was 50$ I sent more pictures so let’s see what he decides… very hard to get ahold of. Started picking up the phones recently but had no answers to give. I WILL NEVER EVER BUY FROM THIS COMPANY AGAIN!