Peggy Z.
The salesperson pushed me to their…
The salesperson pushed me to their hosting with a lot of promises, and I foolishly listened. Do not use Stellar web Hosting; their support is slow and highly time-consuming due to a lack of phone support. When I needed to migrate, we chased emails that didn't have clear instructions for 36 hours. Then I was told I would wait for the migration to be done for another 4 days. This is not what I would call good service. I recommend using Hosting.com web-hosting, which has 24-hour phone support, with Kadence themes. Least when something goes wrong, there is someone on a phone to help you fix any hosting issues. Will still have wait for slow unproductive chat/email service on theme.
Response from KadenceWPNov 3, 2025
Hey Peggy! Amanda here - we spoke last week on Tuesday 10/28 about your goals, it was really nice connecting with you and learning about your artwork! I recommended the StellarSites Shop Plan for your WooCommerce site and you purchase shortly afterwards. We received your site migration request on 10/30 which our team immediately followed up on. We don't work on migrations over the weekend, as our support team that offers that free service is available Monday - Friday with emergency support available on weekends. Had we had the opportunity to connect with you today before your refund request, the migration would have been completed today. I 100% get that you needed to move fast with your migration and I hear you. I've definitely made note that we need to state clearly when migrations will take place (that they will not happen over the weekend). I appreciate your feedback. If you'd like to connect in the future, feel free to reply to one of our email chains. Wishing you all the best and I'll continue to admire your artwork and cheer you on!



